Category : Databases and related files
Archive   : SPLUS300.ZIP
Filename : SUPPORT

Paul Sax, ACS
P.O. Box 850427
Richardson, Texas 75085
voice: (214) 690-6017
fax: (214) 690-4782


Registration and Support policies:
all foreign customers

This letter outlines the registration and support procedures from any
country outside of the U.S.A. or Canada, and will amend Appendix A in
SERVICE.DOC.

Normal U.S.A hours of operation for technical support are 9 AM to 4 PM
Central Standard US time for all U.S.A. and Canadian users. CST is the
same as Chicago time and is one hour behind New York time. If you are
calling from a country that is, say, 6 hours ahead, like London, England,
then call for routine technical support in the latter part of the day when
you are sure to catch me in after 9AM my time.

Let's say that you are calling from a time zone for which a great disparity
exists such as Australia and are 15 hours ahead of me. If you call at 10AM
Tuesday, your time, you will reach me at about 7PM, Monday, my time.

To register, call anytime, though the best time is between 7 PM and 10 PM
any weeknight US CST if you are far away, such as in Australia or New
Zealand. I work out of my home and am a single parent. The regisration
procedure consists of you paying for this program will a credit card and me
giving you a validation number to continue with the program beyond 50
records in the Master file. Go into the program, Other Option Menu, and
select option 1: Register Software. The program will then lead you through
a couple of screens and will then instruct you to call me. At that point,
DO call me and I'll complete the registration process over the phone, using
either your American Express, Visa, MasterCard, Carte Blanche, or Diners
Club.


Support is part of your purchase price of $99 (USA). Since you are calling
from out of country, just assume that I am here for support from 7PM to
10PM every week night, my time. All support must be done by voice, not
FAX.