Category : Databases and related files
Archive   : HELPDESK.ZIP
Filename : READ_HOT.ME

 
Output of file : READ_HOT.ME contained in archive : HELPDESK.ZIP
* HOTNET - a LAN-Based Multi-User Caller Support System*

Do you provide some type of "hotline" phone support -- perhaps
from users of a software package, or maybe from business owners
needing tax advice. You may be trying to trouble-shoot mechanical
problems from lawn-mower dealers; perhaps you're part of a legislative
committee that's explaining new laws introduced in the current
session. Maybe you're just trying to collect feedback from people on
a new product you've introduced.

All of these scenarios share common business problems:

1) They're fielding questions from a wide body of
end-users.
2) Many different people may be answering the phone.
3) These people may not know the "product" or
"service" in great detail.
4) Many common questions are asked frequently.
5) The phone personnel may not know if a question
has already been solved or not.
6) Managment needs some kind of way to track what
kinds of questions and problems end-users have.
7) Management needs to know which problems are
unresolved so they can concentrate resources to
solve those problems.
8) Management needs a way to track the activity and
performance of phone personnel.

HOTNET, a PC-based multi-user shareware system, can help
solve these business problems. HOTNET is network capable and
supports NETBIOS record locking. Produce reports with a separate
report program, HOTRPT (included).

HOTNET is designed to capture caller information to help
phone personnel record and solve common problems and also to
provide management with the necessary information to help make
business decisions.

If you are installing the archived version of HOTNET
(HN1.EXE and HN2.EXE), you may unarchive the system as follows:

1) Create the proper subdirectory on the target hard
drive.

2) Make that drive/subdirectory current.

(ex: F:\PUBLIC> MD HOTNET (create subdirectory)
F:\PUBLIC> CD HOTNET (make it current)
F:\PUBLIC\HOTNET>

3) Insert the HOTNET diskette in disk drive.

4) Enter the following command (assumes using drive B):

F:\PUBLIC\HOTNET> B:HN1

HN1.EXE is a self-extracting version of HOTNET. It will
extract some of the HOTNET files and place them in
the current drive\subdirectory.

Next, repeat this step using HN2 as the program name.
HN2.EXE is the final self-extracting portion of HOTNET.

This completes the installation. If you have problems when you first
try to run HOTNET, the most likely culprit is insufficient FILES in
your CONFIG.SYS file. Please make sure you have at least FILES=42
and BUFFERS=8 in your CONFIG.SYS (see manual for details). If you're
running WINDOWS, you may need even more FILES.

Enter HOTNET to begin the program.




  3 Responses to “Category : Databases and related files
Archive   : HELPDESK.ZIP
Filename : READ_HOT.ME

  1. Very nice! Thank you for this wonderful archive. I wonder why I found it only now. Long live the BBS file archives!

  2. This is so awesome! 😀 I’d be cool if you could download an entire archive of this at once, though.

  3. But one thing that puzzles me is the “mtswslnkmcjklsdlsbdmMICROSOFT” string. There is an article about it here. It is definitely worth a read: http://www.os2museum.com/wp/mtswslnk/