Category : Databases and related files
Archive   : BBMAIL30.ZIP
Filename : BBMAIL.DOC

=====================================================================
B & B M A I L

User's Guide
=====================================================================

COPYRIGHT 1986 Bob Bolda

B&B SYSTEMS
P.O. Box 171
Waukesha, Wisconsin 53187

Technical Support 414-544-5988
Ordering 800-234-4038






































B&B MAIL User's Guide



---------------------------------
T A B L E O F C O N T E N T S
---------------------------------

Distribution Policy .................................... 1

Features ............................................... 2

Installation ........................................... 3

Operation .............................................. 6

Testing Mailings
- Nth Sampling Method.................... 19
- Break Even Method ..................... 19
- Probability Method .................... 20


Bulk Mailings ......................................... 22

Duplicate Checking .................................... 26

Miscellaneous ......................................... 27

Troubleshooting ....................................... 29

Error Messages ........................................ 30

Technical Information ................................. 33

Appendix .............................................. 34

Warranty .............................................. 37

Upgrades .............................................. 39












B&B MAIL User's Guide 1




-----------------------------------------------------------------
D I S T R I B U T I O N P O L I C Y
-----------------------------------------------------------------

B&B MAIL is distributed by B&B Systems of Waukesha through the
'Shareware' concept.

SHAREWARE Software is based on the premise that 1) you should be
able to try software before you purchase it, 2) sharing of
information is to be encouraged, and 3) those users who decide to
use such software have an obligation to support the Shareware
authors so that Shareware development can continue.

We can assist in the first two issues, but the last is up to you.
If you decide to use this software, please register. It is the
only way QUALITY software will continue to be available. This
Shareware version has a record limit.



================================================================
WE ENCOURAGE YOU TO DISTRIBUTE THIS SHAREWARE
================================================================

Although B&B Systems encourages you to copy and distribute this
limited edition, this is not public domain software. This program
is copyrighted.





















B&B MAIL User's Guide 2



---------------
F E A T U R E S
---------------

B&B MAIL is a professional mailing list system with features like:
o Unlimited (1 billion) record capacity.
o Duplication checking features (exact or Phonetic).
o Nth sampling for test mailings.
o Full printer control. print ANY label stock 1-4 across.
o Fast searching. Find record in less than a second.
Search on any field.
o Print labels to maintain Rotary/Rolodex type files.
o FLEXI-SORT can sort on ANY field(s) in the file.
o FLEXI-REPORT can Print ANY field(s), and FLEXI-
LABEL can print any fields, text, or printer control
codes in any order.
o FLEXI-SELECT can select records based on conditions
on ANY field(s).
(eg. zip='66666') or (eg. zip='71' AND city='Phoenix').
o Combining these features, you can, for example,
SORT on Customer number,
SELECT only 'Phoenix' records, but
produce a REPORT with last name and phone #
or LABELS with phone and company name.
o 2 MISC. Codes to use for any coding needs you have.
o A numeric code that could be used as a CUSTOMER #.
o Import/Export capability to move data from different
systems in ASCII (Mail-Merge type) files, Lotus 1-2-3
files, etc. EXPORT also produces files with ANY
field(s), in ANY order, in ANY sort.




BENEFITS
Save on Mailing house service costs.
Save on reduced duplicate mailing records.
Save on postage costs by pre-sorting.
Save on postage costs by Nth sampling first.











B&B MAIL User's Guide 3



-----------------------
I N S T A L L A T I O N
-----------------------


STEP 1 - WORK WITH COPIES
FLOPPY DRIVES
-------------------------
If you are using two floppy drives, make two blank 'working'
diskettes. Put the master disk in A: and a blank working copy
diskette in B:. Use the DOS COPY Command (COPY A:*.DBF B:) and
(COPY A:*.NDX B:) to copy all of the Data type files (suffixes
ending in .DBF or .NDX) to your working copy on B:. Use the same
process to copy System files to your blank System working copy
diskette. The System files are all of the remaining non-data
files, and they commonly have suffixes like, .EXE,.OVL,.DBC,etc.


HARD DRIVES
-----------
If you have a hard disk drive, you can store your system on a
separate DOS subdirectory on C. Simply use the MD (make
directory command) from C:\ (root directory), and then use CD
(change directory command) to select the subdirectory you've just
created. (eg. MD MAIL, then CD MAIL). Use the DOS command COPY
A:*.* C: to copy all of the SYSTEM and DATA files from A: to C:.

Put your Master disk(s) away in a safe place.



STEP 2
SETTING THE ENVIRONMENT
-----------------------
The first step is mandatory and involves minimum values in the
config.sys file. If you don't have one, use the 'COPY CON'
command as explained in the DOS manual, or make one with your Non-
Document (ASCII) mode of your word processor. Or use your word
processor to incorporate the proper lines of coding into your
existing config.sys file. This file should reside on your C:\> or
A:\> root directory (the drive you boot from).









B&B MAIL User's Guide 4




------------- MANDATORY Lines in Config.sys file ----------------
| |
| FILES=20 |
| BUFFERS=24 |
| |
| Minimum values. Reserves sufficient RAM memory to operate. |
-----------------------------------------------------------------



STEP 3 - Installation prompt
----------------------------
Re-Boot your computer so that it will read your new config.sys
file, and properly configure your computer. Enter MAIL from the
DOS prompt (A> or C>).

Anytime the file called config.mem is missing, and IT WILL BE
MISSING the first time you run B&B MAIL, you will be prompted for
installation. Config.mem is a file containing your memory
variables as defined by you as you step through the installation
program. When finished, you will be at the Main Menu.

It is important to remember that you can re-install B&B MAIL
anytime by simply erasing the file config.mem. This may become
necessary should you change printers, or find that the
installation wasn't done properly the first time (maybe you
installed the wrong printer codes, and the printer isn't
responding with the proper print style). Just use the DOS ERASE
command to erase config.mem.


Installation steps consist of answering some basic questions
which will customize your System for your use. You will be
asked: your company name; printer command code(s) (the condensed
mode is used for most reports in order to fit more information on
the page. See your printer manual.); etc.

Installation is now complete.











B&B MAIL User's Guide 5


These installation instructions were intended to keep your files
organized in a simple and efficient manner. Please do not try
to improvise by making multiple copies of the .DBF or .EXE files in
multiple locations, or on different floppy disks. We've seen it
done with enigmatic results. Don't do it. If you need to identify
individual records for specific uses, like identifying specific
sales personnel, use the miscellaneous codes.


PRE-PLAN USE OF YOUR FILE
eg. MISC. CODES
-------------------------
It pays for you to look ahead as to how you expect to use your
file. You can 'dissect' your master file into sub-files, and thus
use one file for multiple purposes. For example, there is a 2
character MISC. CODE, and an 8 digit CUSTNO number. Either one of
those codes could be used to identify the type of record. Upon
printing labels you could select only those with MISC. CODE='B'
which may represent your Bridge Club, while 'Z' might represent a
list of Zoos. The MISC. CODE can also be used to indicate the
source of your names (eg. X=from XYZ List Company, or PC=from ad
in PC Magazine, etc.) These two extra codes give you many
selection variations.



INSTALLING/SELECTING MULTIPLE PRINTERS
--------------------------------------
If you have multiple printers, you can install each printer.
This is accomplished by INSTALLING the system twice. Each time
you enter 'MAIL', and the file config.mem file is missing, you
will be prompted to INSTALL. Install the printer control codes
for the secondary printer first. Once this printer is installed,
you can then rename the config.mem file to configa.mem
(a=alternate). (from DOS REN CONFIG.MEM CONFIGA.MEM). Enter
'MAIL' again to install your main printer. Since config.mem will
be missing, this second file will be named config.mem and will be
the default file for your main printer when retrieving your memory
variables.

When you start your system, all B&B systems will sense if BOTH
config.mem and configa.mem files exist. You will then have the
option to select which printer you will be using for that
session.







B&B MAIL User's Guide 6



-----------------
O P E R A T I O N
-----------------

MAIN MENU
---------
From the Main Menu you can ADD, EDIT, produce LABELS or REPORTS,
IMPORT or EXPORT files, access MAINTENANCE MENU, or run a check on
DUPLICATE Records.


-------------------------------------------------------------------------
| |
| MAIN MENU |
| --------- |
| | |
| ------------------------------------------------------- |
| | | | | |
| | | | | |
| ADD LABELS IMPORT MAINTAIN |
| EDIT REPORTS EXPORT DUPLICATES |
| | |
| | |
| ALL-IN-ONE SCREEN SELECT MENU |
| --------------------------------- FLEXI SCREENS |
| | SORT | ------------------ |
| | SELECT RECORDS |----->| Define up to | |
| | NTH SAMPLING | | 20 different | |
| | STARTING POINT | | FLEXI-SORTS | |
| | FILE/SCREEN/PRINTER OUTPUT |<-----| FLEXI-SELECTS | |
| | FORMAT | | FLEXI-LABELS | |
| --------------------------------- | FLEXI-REPORTS | |
| | ------------------ |
| | |
| ONE-STEP |
| OUTPUT |
| |
| |
-------------------------------------------------------------------------


ADD RECORDS
-----------
A feature available when adding records is the ability to repeat
data from one label to the next. You will be prompted if you
wish to have the data repeated when you are adding multiple
records. This is handy if you are adding several records with
the same city name, or similar addresses, which means you'll only
need to type over the first name, which reduces keystrokes.

B&B MAIL User's Guide 7




EDIT RECORDS - Quick Search
---------------------------
Prior to editing, you will be presented with a Search Screen which
will aid you in finding the record to edit. The first two
options, Last Name and Record # are Quick search functions that
will locate a record in less than 1 second.


EDIT RECORDS - General Search
-----------------------------
Besides Last Name in the Quick Search, all of the other data
fields are presented in the General Search, allowing you to locate
records based on a value in any of these other fields. Pick a
field, enter the data and PgDn. If you are not sure WHERE your
data resides in the field, enter a ? in the first position of the
field, followed by the search data. Entering "?123" will allow
you to find records: "123 W. Main" or "64123 W. Main".


Record List
-----------
If the record is found, you will be presented with your record at
the top of the screen, along with 21 subsequent records. From
this screen you can enter 'A' to Add a record. Adding a record
from this section will allow you to duplicate data from the record
currently marked by the cursor. (Handy if you wish to add a record
that is almost a duplicate of an existing record).

'D' will prompt you to either Delete the record, or if already
marked for deletion, Recall it from deletion status.

'E' will Edit the record. The 'up/down' arrow keys will select
records vertically, and the left/right arrow keys will pan the
different fields so that you can review all fields in a record.
'PgUp/Dn' and the 'Home/End' keys will list a new page of records,
or go directly to the top or bottom of the file.

'L' is the Quick Label function and it produces a simple format
label. You will be prompted for the rows/columns to indent before
printing, and the rows to skip after printing (Useful in printing
single postcards, and you wish to have them eject, or move to the
next label position). Control-L will bypass the prompt and print
the label directly.

If you used the General Search, you can "continue" your search for
the NEXT record having your search data by entering 'C'. If there
is a subsequent record with matching data, that record will now
appear on the top of the list.


B&B MAIL User's Guide 8


LABELS AND REPORTS
------------------



------------------------------
| All-In-One SELECT SCREEN |
------------------------------

----------- SORT ----------- ------------- SELECT ---------------
| | | |
| 'Y ' = display screen | | (See Flexi-Sort) |
| of Flexi-Sorts | | |
| 'N ' = no sort | ------ Nth Sampling (labels) -------
| '# ' = execute this | | |
| sort # directly | | Print every Nth Record |
| | | |
---------------------------- ------------------------------------
------------------------ STARTING POINT --------------------------
| |
| Start at specific record number, or last name |
| |
------------------------------------------------------------------
---------------------------- OUTPUT ------------------------------
| |
| Send to Screen, Printer, or a Disk File |
| |
------------------------------------------------------------------
---------------------------- FORMAT ------------------------------
| |
| (See Flexi-Sort, except 'N ' executes dBASEIII file) |
| |
------------------------------------------------------------------



The detail for each of these sections is explained below. Once
you've 'E'dited the options here, the values are saved for future
use. Then, in the future will be the only keystroke
required to start producing your labels or reports. 10 different
All-In-One select screens are provided in case you produce
multiple types of labels (differing sorts, record selections,
label formats, etc.).








B&B MAIL User's Guide 9


FLEXI-SORT - from Select Screen
-------------------------------
Entering 'Y ' from the Select Screen instructs B&B Mail to display
the Flexi-Sort screen detail. (NOTE: this is 'Y' and a SPACE)


----------------- FLEXI-SORT Screen ------------------
| |
| (Up to 20 different sorts displayed here) |
| |
| |
| |
| From this screen you can 'A'dd a new sort, or |
| you can use the arrow keys to hi-light one of |
| the 20 options and either 'D'elete the option |
| (except line #1) or to select/run it. |
| |
| |
| Entering 'A' will present a list of all fields |
| of data. 'Enter' to select fields, 'Q' when |
| done (or if you decide to select none). After |
| entering 'Q', the 20 options will be displayed |
| again, along with your newly defined option. |
| |
| |
------------------------------------------------------



Entering 'N ' from the Select Screen will bypass the above screen
and no sort will occur.

Entering a number (1-20) from the Select Screen also bypass the
above screen, and forces THAT pre-defined sort to be executed
directly.

Example: selecting three fields S+Z+LN will produce a sort Last
Name sorted WITHIN Zip Code sorted WITHIN State - Major to Minor
Sort order.












B&B MAIL User's Guide 10



FLEXI-SELECT from Select Screen
-------------------------------
Similar to Flexi-Sort, 'Y ' will display the Flexi-Select screen
where you can select, add, or delete one of the Flexi-Selects.
'N ' bypasses the screen, and a numeric value (1-20) executes that
selection directly.


Unlike Flexi-Sort, if you are adding a Flexi-Selection, after you
select the field name, you will then be prompted to select an
Operator, such as 'equal to' or 'greater than'. Next, you will
be asked to enter a value to be tested for (eg. Last Name='SMI').
Finally, select a Connector to link additional selections, or Quit


Examples: Last Name='SMI'
Last Name='SMI' .OR. Last Name='JONE'
Last Name='SMI' .AND. Zip<>'666', etc.


Nth SAMPLING (Labels) - from Select Screen
------------------------------------------
If you wish to "Test" your mailing list by mailing only to a
portion of list, Nth sampling is a good choice. Enter 10 if you
wish to print every 10th record (skipping 9 records).


STARTING POINT - from Select Screen
-----------------------------------
You would normally print your records beginning from the top of
your file. But you can start printing after skipping a certain
number of records, or skipping to a specific last name in the
file. You may want to start somewhere other than the beginning
of the file if you had your prior print job interrupted (printer
jams, etc.) and wish to resume printing where you had left off.

OUTPUT - from Select Screen
---------------------------
You can have your output directed to your Monitor Screen,
Printer, or to a Disk file (for manipulation later by other
software systems).









B&B MAIL User's Guide 11


FORMAT - from Select Screen
---------------------------
Like Flexi-Sort, 'Y ' will take you to, either the FLEXI-Label or
FLEXI-Report screen detail, depending on Main Menu selection.
These detail screens allow you to design your output by defining
fields, and their positions.

A numeric value (1-20 reports, 1-10 labels) will run the format #
automatically.

Unlike Flexi-Sort, entering 'N ' will prompt for the name of a
dBaseIII .LBL or .FRM type file. You can use the dBaseIII file
samples provided, or modify these samples from the dBase III dot
prompt (.MODIFY REPORT sample.frm .MODIFY LABEL sample.lbl), or
develop your own, using these same commands.


FLEXI-LABEL - detail screen
---------------------------
If you entered 'Y ' in the Format section (above), you will
be presented with the 1st of 10 possible label layouts, one
on each page. PgUp/PgDn to review each label format.

-----------------------------------------------------------
| |
| -------- LABEL CONTENTS ------- |
| | | |
| | | |
| | 20 lines of label data | Set-up |
| | | Questions |
| | | |
| | | |
| | | |
| | | |
| | | |
| | | |
| ------------------------------- |
| |
| |
-----------------------------------------------------------


'E' will allow you to edit all of the screen data
including: a short description, set-up question defaults,
and all 20 lines of the label. In this mode, enter any
text, or message you wish to appear on all labels. The
syntax for text is simple: enclose in single quotes and use
the plus sign to link anything prior to/after the text.
Printer commands must be in decimal form and entered as:
CHR(decimal code). These same types of commands are in the
printer control menu called from the Maintenance Menu.
B&B MAIL User's Guide 12



'A' is used to add field names to the label using B&B to
provide you with the list of field names to choose from.
(NOTE: you can enter these field names directly in the Edit
mode if you are confident about spelling the field names
right, and linking fields with plus signs(+) and
identifying spacing with single quotation marks(')).

If you select 'A', your next step is to select the line to
be modified (with arrow keys), then, enter 'A' again to
select from the list of field names, 'Q' when done, or 'D'
to Delete a line.



Set-up questions - Flexi-Label detail screen
--------------------------------------------
Label type - Enter the # of labels across on your label
stock, 1, 2, 3 or 4 across (count # labels left to right
across page).

If the label stock is greater than 1 across, you will be
asked for the amount of SPACES to skip between labels (left
to right spacing). Since you have vertical control over
spacing between labels, and horizontal control when there
is more than 1 label across the sheet, you have COMPLETE
control over how your labels appear, and you can
accommodate ANY type of label stock.

Vertical spacing - Enter the number of vertical LINES to
skip between labels. This will depend on the size of your
labels (distance between the bottom to top of each label)
and the print style to be used by the printer. The default
is 3 lines between labels based on the standard distance
between many label types of 1/2" and the common print style
spacing of 6 lines per inch.

Starting Row/Column - Identify where you want the
printer to start printing your first label. The default is
row #0 and column #0 (the topmost and leftmost position).

# of copies - Select the number of copies desired. The
default is 1 copy, but you can select multiple copies if
you need them.







B&B MAIL User's Guide 13


If selecting multiple copies, normally each set of labels
start on a new page. But if you want to make multiple
copies of just several labels, select [N]o so that blank
labels are not wasted on each page. You can also use this
option to make your own company's return labels. Just
enter your company data, Flexi-Select just THAT record
number, and if you want 50 labels, enter 50 copies.

Page Length - Use this value to define how many lines are
printed on a page. At 6 lines per inch, the default page
length is 66 lines. This value is used in conjunction with
the next option,

Pause after printing a Page - Handy if you have to insert
label stock manually. If you have continuous fanfold label
stock, or if your printer feeds label stock automatically
such as laser printers, you do not need to pause between
pages. If you produce many labels, we suggest you consider
continuous label stock.

Full State Name - You can opt to print the State name on
each label instead of the Postal Service abbreviation for
states. The information for state names comes from the
STATES.DBF file.


If you are not sure how these values will affect your
labels, experiment. You can select a zip code having only
about a dozen records. That way, if you make any errors,
you will not waste much label stock.




FLEXI-REPORT - detail screen
----------------------------
Similar to Flexi-Sort, selecting 'A' will add field names
in the order you wish to list them on the report. 'D' will
delete the selected line. will execute the
selection.


dBASEIII type files - detail screen
-----------------------------------
You can run dBaseIII type files to produce labels or
reports. This option will display a list of .lbl or .frm
type files on your directory. Enter the name of the file in
order to run it.



B&B MAIL User's Guide 14


PAUSE/CANCEL PRINTING
---------------------
The system can be forced to PAUSE by entering Ctrl-S. Entering
another Ctrl-S will resume. CANCEL label production with the F10
key. Normally the ESCAPE key will exit from B&B, but you can use
ESCAPE to interrupt labels or reports produced using the dBASEIII
type files.


ZIPGROUPS Report
----------------
After labels are printed, you will be prompted to select the
ZIPGROUPS feature which summarizes the number of pieces in the
mailing on 9, 5 and 3 digit zip code subtotals. This option is
only accurate when the zip code sort is selected.




































B&B MAIL User's Guide 15


-------------------------
I M P O R T / E X P O R T
-------------------------
B&B Systems can read/write files from/for use by, other sources
(mainframe computer, word processing systems, list vendors,
etc.). This is a fast way to share and consolidate files.


Import
------
B&B Mail will import three different types of files. ASCII (Comma
Delimited or SDF - Standard Data Format), dBaseIII (.dbf), and
Lotus 1-2-3 type files.

When Importing ASCII or 1-2-3 type files, make sure the fields are
arranged in the same sequence as shown in the Appendix (ie. Last
Name first, etc.). Before Importing you will be given the
opportunity to print the existing file structure (field order).
Or, you can produce an example of how the Import file should
appear by first producing an Export 'TEST' file.


Export
------

B&B Mail can export the same type of files listed under Import,
plus, it can produce a Ventura type file that can be used in Desk
Top Publishing. B&B Mail will automatically assign TAGs to each
field.

There are several additional options available before exporting
your file. You will be presented with the FLEXI-SORT option to
allow you to sort your file in a specific order. The FLEXI-SELECT
option will allow you to select only specific records for your
export file. And lastly, you will be asked if you would like to
change the 1) order/sequence of your output fields OR 2) the
number of output fields. For example, you may prefer your file to
have the Company Name (CN) in front of the Last Name (LN). OR,
you may not wish to include Sales (SALES) or Added-to-file-date
(ADDDATE) in your export file.

If you select to export an ASCII Comma Delimited field, you can
also opt to select a different delimiter (the character that
separates each field) than a comma. For example, you may use a
software package that needs the '@' character to mark the
beginning and ending of fields.






B&B MAIL User's Guide 16


ASCII type files
----------------
There are two common types of ASCII file formats: COMMA DELIMITED
and SDF(Standard Data Format). ASCII refers to the fact that ONLY
Normal ASCII characters (numbers or letters of the alphabet,
upper or lower case, and a limited number of special codes)
appear in the file. There are no special control or binary
codes. In both types of ASCII files, every record is a separate
line, with records separated by a carriage return. The remaining
difference between these two types of files is how the data
appears on each line.

You can test if a file is ASCII by reviewing the file on your
screen. At the DOS prompt, enter C:>TYPE FILENAME.TXT. If every
character is legible (no special characters, unusual spacing, no
beeps from your computer), then it is probably an ASCII file.

Most other programs, such as Lotus 1-2-3, R-Base, Symphony, and
most MailMerge programs can use, or produce, a file in at least
one of these formats.

COMMA DELIMITED files contain commas to separate fields. Many
Word Processing and Data Base Management software handle this
type of file. Commonly double quotes (") are used to enclose
character type fields. Numeric fields are left alone. Also,
numeric fields do not contain commas to delineate thousands.
This transfer method saves space, and is fine if the number, AND
the order of the fields is the same in the FROM and TO systems.

STANDARD DATA FORMAT files contain fields that start in specific
positions no matter how much data the field actually contains
(common for Spreadsheet programs). Field 1 starts in Column 1
and field 2 starts in Column 12(?) even if field 1 is blank.
This method is necessary if you need to change the length of
fields, OR add/delete fields because the FROM or TO system have
differing file structures.

For example, if you require that the export file ADDRESS be 20
characters long, instead of 25, you need to use your word
processor to DELETE a 'Block' of text 5 columns wide. You will
need to become familiar with 'Blocking' and setting the 'Blocking'
mode to columnar (ie. the text you block will appear to be vertical
columns, and excludes text to the left and right of your
'Blocking' markers). In Wordstar, set this mode with Ctrl-K-N.

If, in the prior example, you need an address 30 characters long,
you would INSERT a 'Block' of blank text 5 characters wide at the
25th position of the address.



B&B MAIL User's Guide 17


EXAMPLES:

COMMA DELIMITED file
-----------------------------------------------------------------
| Smith, Joe, 123 Main ST, New York, NY, 10000, etc. |
| Jones, William, 666 E St, Elmhurst, IL, 60011, etc. |
-----------------------------------------------------------------


STANDARD DATA FORMAT file
-----------------------------------------------------------------
| Smith Joe 123 Main ST New York NY 10000,etc. |
| Jones William 666 E St Elmhurst IL 60011,etc. |
-----------------------------------------------------------------




USE Import/Export FOR GLOBAL CHANGES/EDITING
---------------------------------------------
You can write (Export) a copy of your file and then use your Word
Processing software to change values in the file, and then read
(Import) the data back into your file. (An example might be to
use your word processor to locate for MISC. CODE=XX and replace
with ZZ if you redefine your Misc. Codes). You can also
Merge/Add different files together, or Split/Erase sections of
the data any way you'd like. Don't forget, since these are
simple ASCII (American Standard Code for Information Interchange)
files, use the NON-Document mode in your word processor. In
Wordstar, you would open the file (to begin working on it) with
'N', not 'D'.

Also, each line equals to one record. Each line normally ends
with a line feed and a carriage return (ASCII characters 10 and
13). Don't worry if you don't see these codes on the far right
hand end of each line. They are handled by most PC word and data
processors automatically.

If you were to (Export) a copy of your file for editing, you need
to keep this in mind: If, after editing your Export file, you
read this file back into your existing file, you would have
duplicates of each record. Instead, read your records into a
blank or empty file by copying your empty *.dbf and *.ndx files
from your Master Data diskette. Your edited file will then be
read (Import) into a blank customer.dbf data file. This file
will be your NEW working copy. (You could also mark ALL your
records for deletion AFTER exporting your file, AND BEFORE
Importing it back in).



B&B MAIL User's Guide 18



-------------------------------
T E S T I N G M A I L I N G S
-------------------------------

If you want to keep your vendor or purchased lists as separate
test files, copy your B&B master files (empty) to a temporary
'test' directory and load the vendor list (Import). Or, use your
word processor to edit the import ASCII file, insert a 'TM' (or
some other marker) in the Misc. Code location in the file.
Import, and then use Flexi-Select to select only Misc. Code='TM'
records to test your mailing.

You can test the probable results of your mailings using Nth
sampling technique.

Use of the Nth sampling technique, such as mailing to every 100th
record, is most useful when additional information is known in
addition to zip codes. Information such as age, or earnings
level are invaluable.

Measure the response to the test mailings. If you notice the
response is only 2% overall, but 5% from a 40-50 year old age
group in all Zips starting with 631xx, focus your mailing.
Produce labels from your file for records with a Misc. Codes=40
(Misc. Code used as age indicator) and Zip codes=631. Results of
tests from a sample, as long as the sample is reasonably large
enough to be representative, can normally be applied to the whole
file.

If you are not sure how many to include in your sample mailing,
there are several approaches which will probably give you better
results than just guessing. Each method gets progressively more
complicated, but the results become more predictable and
measurable.

It should be obvious that the larger number in the sample, the
more reliable the results. But sampling is meant to give you an
idea of the effectiveness of your list before you invest all the
dollars on postage/printing for the entire list.











B&B MAIL User's Guide 19


Method #1 - Simple Nth Sampling
================================================================
If you decide to send a test mailing to every 10th record on your
file, you would select 10 for your Nth value. But if your file
size is small, a test of one tenth of a file size of 1,000 would
only produce 100 test mailings, probably not large enough to
provide reliable test results.

Whereas a file size of 500,000 records would produce a test of
50,000 pieces. This size is probably unnecessarily large to
provide a measure of effectiveness. Use discretion. Depending
on your selection, the Return Rate of the test mailing may not be
representative of the total file.

If the sample size were 1,477, and the total number of records in
the file was 15,000, use Nth sampling to select every 10th record
(15,000/1,477).





Method #2 - Break Even Method
================================================================
Step 1 - Calculate the Return Rate that would be required for you
to cover all of your costs, but not provide a profit (Break
Even). For example, if you make $100 profit on each sale, and
the printing/mailing costs are $1 per mailing piece, you would
need a 1% return to break even.

Step 2 - Assume that you need a certain # of returns before the
results would be considered valid. For a small mailing, a return
of 30 pieces may validate the effectiveness of the mailing. A
large file may require 75 returned pieces. We will assume 60
here.

60 returned indicating valid test
Formula for sample size = ---------------------------------------
.01 Return Rate

= 6,000










B&B MAIL User's Guide 20


Method #3 - Probability
================================================================
Step 1 - Make a 'Best Guess' of the return % you expect. (eg. 4%,
or .04).

Step 2 - Pick an Acceptable Margin of error (eg. plus or minus 1%
would be .01) Do not define a margin of error too fine (say,
.005), because this just forces the sample size to be
geometrically, and maybe unreasonably large.

Step 3 - Desired Confidence level (eg. 'I want to be 95% sure my
sample size is right.'). Use a confidence level that is standard
like, 99%, 95%, 90%, etc. Again, the larger the confidence level,
the larger the sample size will be. Convert the % to the
Standard Deviation (in this case, 1.96). Any book that covers
Standard Deviations will include a bell shaped curve called a
normal curve that illustrates the law of probability (the
likelihood of a value being on/or near the center line, after
being repeated many times.)



-----------------------------------------------------------------
CALCULATE THE SAMPLE SIZE (uses example figures from above):

.04 x (1 - .04)
Formula to calculate Sample Size = ------------------------
(.01/1.96) x (.01/1.96)


.0384
= ------------------------
(.005102) x (.005102)


= 1,477















B&B MAIL User's Guide 21



AFTER INITIAL MAILING, MARGIN OF ERROR CAN BE CALCULATED (Assumes
Actual Return of 5%):

Formula to verify Margin of Error = 1.96 x square root of:

.05 x (1 - .05)
= ---------------
1,477

= .011


CONCLUSION
----------
Based on the examples shown above, you can be 95% sure that your
mailing list would produce a 5% return, plus or minus 1.1%. Make
sure you are comfortable with the Confidence level selected,
Return Rate, and Margin of Error. The size of the sample will
then take care of itself based on the formulas.































B&B MAIL User's Guide 22


-------------------------
B U L K M A I L I N G S
-------------------------

If you produce enough mailing pieces, you may want to consider
sending your mailings using a discount Postal Service rate.
(Contact US Postal Service for current rates and restrictions.
Recently, the Post Office minimum is 200 for 3rd class or 500 for
1st class. A 500 piece first class mailing could cost $110,
while pre-sorting would cost $90. The savings become larger as
the # of pieces increases.) Since rates and requirements are
subject to change, this section is intended only to help you
become familiar with Postal Service discounts. B&B Mail's
sorting and ZipGroups report provide the 9,5 and 3 digit Zip
summaries required.



STEP 1 - Select Rate desired (No mixing)
-------- TYPES ------------- --------- REQUIREMENTS --------
3rd Class Carrier route sort 10 or more pieces per route, 125
per zip.
3rd Class 5/3 digit Zip sort More than 125 pieces for any 5
digit zip.
Residual mail goes at bulk rate,
and does not apply towards 200
minimum.
3rd Class Bulk rate
1st Class Carrier route sort 10 or more pieces per route, 125
per zip.
1st Class 5/3 digit Zip sort




STEP 2 - Bundle w/Rubber Bands Same for all classes
-----------------------------------------------------
Bundle all pieces with the same 5 digit Zip (minimum of
10/bundle, maximum of about 4" thick). Groups of 10 or more are
marked on ZipGroups report.

After making as many complete 5 digit Zip groups as possible,
consolidate all pieces with the same first 3 digits. These
groups are also marked on ZipGroups report.







B&B MAIL User's Guide 23

STEP 3 - Put PO stickers on top mailer in each bundle
------------------------------------------------------
The Post Office supplies 'D' stickers (for all 5 Digits match),
'3' stickers (for first 3 Digits match), and 'S' sticker (for all
one state) bundles. These stickers are applied on the top piece
in each bundle.

RESIDUAL MAIL -Remaining pieces should be grouped by State. State
bundles can be given an 'S' sticker. Miscellaneous pieces
can be bundled and given an 'MS' (MIXED STATES) sticker.
Residual mail may not qualify for the discounted rate, and should
be sent 1st class. If you selected one of the 1st class
discounts, your residual mail can count toward the minimum
(500 pieces).




STEP 4 - Bag bundles
--------------------
The Postal Service supplies bags to insert your bundled pieces.
The quantity minimums for the number of bundles in each bag is
similar to the number of pieces in each bundle, 10 minimum
(except for the 'residual' bundles at the end).




Step 5 - Complete form RE: # of pieces, bags
--------------------------------------------
Prepare the appropriate Postal Service form




Other discounts
---------------
Additional discounts are available with Zip+4 sorting, but is not
available for carrier route mailings.













B&B MAIL User's Guide 24


POSTAL SERVICE
--------------
The Postal Service provides the rubber bands for bundling,
stickers for marking the first piece in each bundle, bags, trays,
labels for bags, and forms for detailing the pieces in your
mailing, and net postage.

The easiest way to handle payment of postage is to open an
account for the permit number, pre-pay, say $100, and subsequent
mailings will be deducted from the balance in your account.

The Postal Service provides other services for free, or for a
modest charge. They will correct non-existent addresses, or
update addresses for 'change of addresses' that they may have.
They offer services to update the Zip+4's in your floppy disk
file, if presented to them in ASCII format (SDF or Comma
Delimited).

Most Post Offices will have reference books you can take with you
for the asking.


ANNUAL BULK MAIL PERMIT #
-------------------------
Give your print shop the Bulk Mailing Permit # (obtained from the
Postal Service) so that the printer may include it when printing
your window envelopes. As a low volume alternative, you could
also have a stamp made to 'stamp' each envelope with your permit
#. The current annual fee for a Permit # is $50. But if you
compared a postage rate of $.22 versus a 3rd Class $.125 bulk
rate, you would only need one mailing of about 600 pieces to
recover the cost of the annual fee. After that first mailing,
every additional mailing during the year would provide net
savings. If you have some concerns over the response rate or
effect of a bulk rate mailing, relax. Surprisingly, marketing
surveys dealing with response rates have found that first class
vs. bulk mail postages consistently does not effect mailing
response.













B&B MAIL User's Guide 25


SELLING YOUR MAILING LIST
-------------------------
Should you decide to sell your mailing list, normally it will be
for a one-time use. If you want to take steps that the list is
IN FACT used only once, consider 'planting' names (of relatives,
friends, special PO Boxes, etc.) in the list with mis-spellings
that will identify the person purchasing your list.


PRINTER FONT COMMAND MENU
-------------------------
A Printer control menu is provided to send control characters to
change printer options. The default values are for Epson and
compatible printers, but by entering 'E' you can edit these values
to suit your printer. In order for you to properly edit these
codes, you need to use your printer manual to identify the proper
DECIMAL codes for the desired result, and be sure to maintain the
proper syntax: CHR(your decimal code) plus '+' to link multiple
codes. This menu can be called from the Maintenance menu.
































B&B MAIL User's Guide 26



-----------------------------------
D U P L I C A T E C H E C K I N G
-----------------------------------
You can have B&B MAIL do duplicate checking for you. But B&B
Mail goes one step further than just checking for EXACT matches
with other records. Exact matching will NOT uncover differences
in spelling. If you have two records, one with a last name of
SCHULTZ, and one with SHULTS (with matching first names and city
names) exact matching will not identify them as duplicates,
although they may be.

The duplicate checking options of B&B Mail identifies matching
records either on EXACT spelling or SOUNDEX (phonetic) of Last
name, First name AND City name.

You can also opt for B&B Mail to automatically mark all duplicate
records for deletion. But it is suggested that you print a report
of the duplicates BEFORE opting to delete them automatically.
Check the report first for accuracy and then re-run the process
with the automatic deletion feature turned-on. If there are
several records you prefer NOT to delete, note their record
numbers on the report, process the automatic deletions, then go
back and Recall them from deletion status individually in the Edit
mode.


























B&B MAIL User's Guide 27


-------------------------
M I S C E L L A N E O U S
-------------------------

GENERAL COMPUTER OPERATIONS
---------------------------
The DOS PATH command has serious limitations when it comes to
linking directories and finding non-executable files.

There is an excellent shareware program called SEARCH.COM from
Arborsoft Systems, Inc., PO Box 4599, Ann Arbor, Michigan, that
can be downloaded from many Bulletin Board Systems. This program
is superior to DOS's PATH because it will find all related files
for a program that is called from a different directory,
regardless of file suffix.

If you decide to use Search.com, the recommended method is to use
the following PATH command Path=C:\; in your autoexec.bat file to
make a path back to the root directory, no matter where you
currently are. Then, copy the file Search.com onto your root
directory, and develop a series of .bat (batch) files on the root
directory that will call your programs directly. Using Wordstar
as an example, make a file called ws.bat with two lines:
search=c:\ws (looks to that subdirectory) and ws (runs the
program). Entering WS will 'path' back to the root directory,
find ws.bat, which use search to link to ws directory, and runs
ws. This will allow you to be on any subdirectory, like Mary, or
Phil, and call your word processor, data base manager,
spreadsheet, or any other program. This is an excellent way to
keep your working text, data and worksheet files organized,
associated with the personnel who use them, and separate from the
subdirectory containing the program. Check with Arborsoft for
the latest licensing fees, but the cost is reasonable considering
the power and flexibility you gain.

BACKUP
------
Make BACKUP copies often (at least of your *.dbf files). If you
have many transactions per day, you should backup daily, if not
twice daily. You should also have multiple backup copies so that
you have at least one backup that is less than one day old, one
a week old, one a month old, etc. You can use the DOS BACKUP
command, or write an ASCII file to a blank floppy in A: using the
Import/Export option.

Backup hardware has become available in many different formats.
The mini-tape cartridge devices are handy. The external versions
can be moved around to perform backup on multiple PC's.
Applications with large hard drives/files, especially where lists
are often sold to other mailers, may find the units which can
write/read standard 9" reel tapes useful.
B&B MAIL User's Guide 28



B&B SALELEAD VS. B&B MAIL
------------------------
B&B SALELEAD is another B&B Systems product that was designed to
consolidate Marketing Information, and also to be a letter
manager. If you are looking for options other than affixing
labels to envelopes, B&B SaleLead was designed to use
personalized letters which fit into window envelopes which
eliminates matching labels with letters, allows customized
letters, and reduces manpower necessary for mailings.


NETWORKING VERSION
------------------
B&B MAIL networking versions are available upon request. The
purchase of a separate networking module is required for the
network server. B&B MAIL network will work on any LAN that
supports standard protocols of DOS versions 3.1 and greater (ie.
Interrupt 21 data locking). B&B MAIL network is NetBios
compatible.


EXISTING FILE CONVERSION SERVICE
--------------------------------
If you currently have a file of mailing records (from a 'list'
vendor, 1-2-3 files, ASCII files, etc.), but do not know how to
convert them to the B&B Mail format/structure (see Appendix), B&B
will convert this file for you at ten cents per name. Send the
file to B&B's electronic Bulletin Board or send on an IBM 5 1/4"
360K floppy disk/or 3-1/2" 1.4m disk to B&B Systems. The
approximate time required for conversion is 2 weeks.


YELLOW PAGES NAMES/ADDRESSES by ZIP CODE or SIC Code
----------------------------------------------------
B&B Systems can provide you with Company Name/Address/City/State/
Zip/SIC Code data from the Yellow Pages for any ZIP CODE or STATE
or SIC (Standard Industrial Code) that you supply to us. The costs
vary, depending on the quantity desired, but is approximately $.20
per record. The completed file can then be mailed to you on a
floppy, or made available to you on B&B's electronic Bulletin
Board.









B&B MAIL User's Guide 29



-----------------------------
T R O U B L E S H O O T I N G
-----------------------------

Q. REPORTS DON'T FIT PAGE
A. If your reports don't seem to fit the paper properly, the
wrong printer control codes could have been used. In order to
verify this, double check your printer manual. You can re-
install your system (simply ERASE config.mem from DOS. You can
see these codes by using the TYPE (DOS command) to send the
config.mem file values to the screen. Many of the codes will
appear unreadable, but each of the printer control codes should
appear as a 'CHR( )' with your decimal code in the parentheses.
This is a crude way to verify these codes. The best way, if you
have dBase III, is to enter 'RESTORE FROM CONFIG' at the dot
prompt, then 'LIST MEMORY'


Q. I GET AN ERROR AT STARTUP
A. Make sure to read the DOCumentation files, including any README
files regarding upgrades from prior versions. You should erase
config.mem and re-install.


Q. HOW CAN I PRINT JUST ONE LABEL, AND HAVE THE PRINTER PAUSE?
A. When defining the label set-up values, enter the number of
lines you wish to skip between labels (eg. entering 30 lines will
force a 5" piece of paper out of the printer after printing - 30
divided by 6 lines/inch). Also, enter 'Y' to pause after
printing a page, and define the page as 34 lines long, 4 lines
for the label plus 30 skip lines.


Q. ONLY ONE LABEL PRINTS PER PAGE.
A. The problem is probably in your label setup values. If you
define a label that prints 6 lines into 5 lines of space, the
printer will try to print line 6 after the printer has already
printed line 6, and is waiting for line 7. Since the printer
can't go backwards to print a prior line, it ejects a page to
print line 6 on the next page.










B&B MAIL User's Guide 30


----------------------------
E R R O R M E S S A G E S
----------------------------


MESSAGE SOLUTION
=================================================================
ERROR OPENING FILE A file cannot be found. If using
a two floppy system, ensure that
data files are on B:. Check
listing of all files in Appendix
to make sure all of them are on
your directory. Don't change
location of files after
installation. Also, check
config.sys file to ensure 'files'
statement is o.k..

I/O ERROR Disk is full. Erase unnecessary
files, incl. *.Bak files.
Delete unneeded records, and Pack
the file. Consider a hard disk.

TOO MANY FILES OPEN Make sure your computer was 1)
booted FROM a disk with the right
config.sys file and 2) that the
config.sys file contains the
proper FILES and BUFFERS
statements.


10-FILE DOES NOT EXIST (See ERROR OPENING FILE)

13-SYNTAX ERROR/VARIABLE The most common cause of this
UNDEFINED error is because of an old .MEM
file that is missing a new
variable. You can eliminate this
error by erasing one, or all of
the .MEM files. B&B Systems will
build these files automatically
from scratch.

18-INVALID REPORT FORM FILE If you developed your own *.FRM
file make sure you developed it
using DBIII, and it resides on
the same drive as other *.FRM
files.

19-REPORT STACK OVERFLOW A field expression is too complex
in the*.FRM (Report) file.

B&B MAIL User's Guide 31

22-ERROR CREATING FILE Usually incurred when writing a
file and 1) the wrong config.sys
file was used, or 2) there is
insufficient disk space, or 3)
disk is bad.

23-ERROR OPENING FILE (See Error Opening file, TOP)

24-ERROR CLOSING FILE Usually due to insufficient disk
space.

25-ERROR READING FILE A frequent cause is a corrupted
*.DBF file. If familiar with
repairing *.DBF file structures,
you could attempt repair, or use
your backup file. Also check if
proper config.sys was used.

26-ERROR WRITING FILE Usually due to insufficient disk
space.

27-ERROR POSITIONING IN FILE Usually due to swapping disks
before a file is closed.

30-RECORD OUT OF RANGE Re-Index records

31-NOT A DBASEIII DATA BASE *.DBF file may be corrupted.
(See #25).

32-NO SUCH RECORD IN INDEX Re-Index records

38-INDEX SYNC ERROR Re-Index records

39-MAXIMUM NUMBER OF RECORDS Limit of 1 billion records.

42-PRINTER NOT READY Printer not turned on, or not
connected to proper parallel or
serial port, or (if connected
properly), a DOS command such as
MODE changed configuration.

43-NOT ENOUGH MEMORY Insufficient RAM. At least 640K
recommended. Make sure other RAM
resident applications are not
running.

57-BINARY FILE NOT FOUND A binary (.bin) type file is not
on the same drive or directory.

58-MEMORY ALLOCATION ERROR Not enough memory to load binary
file. If 640K is available, re-
boot to erase any TSR programs
B&B MAIL User's Guide 32 (Terminal and Stay Resident).





68-EXPRESSION STACK OVERFLOW There are too many variables in
the expression. Simplify the
number of selections.







HELP. I'M STUCK
----------------
If you are running your system and get into a situation that you
want to exit from, just use the ESC (Escape) key. Using the ESC
key will not alter or change the files. Be patient. Depending
on what the system was doing, it may take 1 second or 1 minute.
If you mistakenly (or intentionally) re-boot your computer BEFORE
getting a termination acknowledgment, the computer may have been
READING data, but does not now know where to WRITE it. Your
files could become corrupted. THIS IS ONE OF THE MAJOR CAUSES OF
CORRUPTED FILES. This is another good reason for frequent back-
ups.

If you are not sure if your file has become corrupted, print a
report that lists the entire file. If any of the data appears
missing or switched, your file is probably corrupted. Run the
DOS CHKDSK program with the '/f' (fix lost clusters option) in
any case. This program is an easy way to determine if all of
your files are in order. Other files that could be affected are
the *.NDX (INDEX) files. These files can be re-created simply by
doing Housekeeping which re-indexes the data files. This re-
creation is also suggested for any situation where data appears
to be 'unordered'.















B&B MAIL User's Guide 33


-----------------------------------------
T E C H N I C A L I N F O R M A T I O N
-----------------------------------------

Computer : PC-DOS IBM PC, XT, AT or compatible.
DOS : DOS 2.0 or greater (3.1 for networks)
Memory : 410K free (without TSR programs) RAM.
Monitor : Monochrome/Color/EGA supported.
Disk Drive: 1 or 2 Floppy drives. Hard Disk recommended.
Printers : Any Serial or Parallel printer, including Lasers.


dBASEIII COMPATIBLE
-------------------
Your data base files are dBaseIII compatible. If you have
dBaseIII, you can access your files independently of your B&B
SYSTEM program. This is an added feature of using B&B Systems.
Your B&B System is all you really need, because all B&B
Systems are independent from dBaseIII.

dBase is a trademark of Ashton-Tate.
1-2-3 and Symphony are trademarks of Lotus Corporation
R:Base is a trademark of Microrim


COPY PROTECTION
---------------
Copy protection can involve intricate and complicated schemes,
and we believe overcomplicate operations. Thus, we DO NOT copy
protect BB Systems. All we ask is that you honor your Copyright
and Leasing responsibilities. We encourage copying of the
restricted Shareware versions.



















B&B MAIL User's Guide 34


---------------
A P P E N D I X
---------------


The CUSTOMER.DBF file contains the following fields:
-----------------------------------------------------------------
FIELDS DESC TYPE LENGTH
-----------------------------------------------------------------
LN Last Name Character 20
FN First Name Character 15
AD Address Character 25
ADO Address Overflow Character 25
C City Character 15
S State Character 2
Z Zip Character 9
BP Phone Character 12
CUSTNO Customer number Numeric 6
CODE Misc. Code Character 2
ADDDATE Date added Date 8
CN Company Name Character 25
TITLE Title/Position Character 20
SALES Any $ data Numeric 9
SALEDATE Date $ received Date 8
CODEB Misc. Code #2 Character 2



The STATES.DBF file contains the following fields:
-----------------------------------------------------------------
FIELDS DESC TYPE LENGTH
-----------------------------------------------------------------
S State Abbreviat. Character 2
SNAME Full State Name Character 20
LOWZIP (not implemented yet)
HIGHZIP (not implemented yet)















B&B MAIL User's Guide 35




OTHER FILES INCLUDE:
--------------------

CONFIG.MEM is the installation file. It is created upon first
running the system. It contains values such as your
company/organization name, etc. If you change company name,
change printers, or wish to change other values, ERASE CONFIG.MEM
and you will be prompted for reinstallation.

STATES.DBF and .NDX contain state name information.

.NDX files are Index files used to maintain the proper order of
records.

MAIL.EXE is the main system file.

These memory files are created if not found:

LBLSETUP.MEM - values from All-In-One setup screen
RPTSETUP.MEM - values from All-In-One setup screen
MAILSORT.MEM - Detail Flexi-Sort definitions
MAILSELE.MEM - Detail Flexi-Select definitions
MAILRPT.MEM - Detail Flexi-Report ddefinitions
MAILEXIM.MEM - Detail on Export file definitions
PRINTER.MEM - Printer Control Commands
LABELS.MEM - Detail Flexi-Label definitions
FIELDS.MEM - Listing of data fields






















B&B MAIL User's Guide 36



--------------
MEMORY ISSUES:
--------------

If you have a computer with limited memory, B&B Systems can provide
to you, at no additional cost, versions of B&B Systems that can
operate in such systems. We will provide you with the MAIL.EXE
file divided into an .EXE and an .OVL file.

The .OVL (Overlay) file will then only be called, when necessary,
allowing you to fit you application in, for example, a computer
having only 512K RAM memory.

Simply write, or call, and we will make these specialized
applications available to you. When writing, detail the amount of
RAM memory in your computer, and the number, and size of TSR
(Terminate and Stay Resident) programs that you normally use.

































B&B MAIL User's Guide 37


---------------
W A R R A N T Y
---------------
DISCLAIMER OF WARRANTY AND LIMITED WARRANTY
The Software and accompanying written materials (including
instructions for use) are provided 'As Is' without warranty of
any kind. Further, B&B Systems does not warrant, guarantee, or
make any representations regarding the use, or the results of the
use, of the Software or written materials in terms of
correctness, accuracy, reliability, currentness, or otherwise.
The entire risk as to the results and performance of the Software
is assumed by you. If the Software or written materials are
defective, you, and not B&B Systems or its dealers, distributors,
agents, or employees, assume the entire cost of all necessary
servicing, repair, or correction.

B&B Systems warrants to the original LICENSEE that 1) the disks
on which the SOFTWARE is recorded is free from defects in
materials and workmanship under normal use and service for a
period of ninety (90) days from the date of delivery as evidenced
by a copy of the receipt. Further, B&B Systems hereby limits the
duration of any implied warranty(ies) on the disk to the
respective period stated above. Some states do not allow
limitations on duration of an implied warranty, so the above
limitation may not apply to you.

B&B Systems' entire liability and your exclusive remedy as to the
disk(s) shall be, at B&B Systems ' option, either a) return of
the purchase price or b) replacement of the disk(s) that does not
meet B&B Systems' Limited Warranty and which is returned to B&B
Systems with a copy of the receipt. If failure of the disk(s)
has resulted from accident, abuse, or misapplication, B&B Systems
shall have no responsibility to replace the disk(s), or refund
the purchase price. Any replacement disk(s) will be warranted
for the remainder of the original warranty period, or thirty (30)
days, whichever is longer.

THE ABOVE ARE THE ONLY WARRANTIES OF ANY KIND, EITHER EXPRESSED
OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, THAT ARE
MADE BY B&B Systems ON THIS B&B Systems PRODUCT. NO WRITTEN OR
ORAL INFORMATION OR ADVICE GIVEN BY B&B Systems, ITS DEALERS,
DISTRIBUTORS, AGENTS, OR EMPLOYEES SHALL CREATE A WARRANTY OR IN
ANY WAY INCREASE THE SCOPE OF THIS WARRANTY, AND YOU MAY NOT RELY
ON ANY SUCH INFORMATION OR ADVICE. THIS WARRANTY GIVES YOU
SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHER RIGHTS, WHICH VARY
FROM STATE TO STATE.




B&B MAIL User's Guide 38


NEITHER B&B Systems NOR ANYONE ELSE WHO HAS BEEN INVOLVED IN THE
CREATION, PRODUCTION, OR DELIVERY OF THIS PRODUCT SHALL BE LIABLE
FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES
(INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS
INTERRUPTION, LOSS OF BUSINESS INFORMATION, AND THE LIKE) ARISING
OUT OF THE USE OF OR INABILITY TO USE SUCH PRODUCT EVEN IF B&B
Systems HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES , THE ABOVE
LIMITATION MAY NOT APPLY TO YOU.

The SOFTWARE and documentation is provided with RESTRICTED
RIGHTS. Use, duplication, or disclosure is subject to
restrictions as set forth in subdivision (b)(3)(ii) of the Rights
in Technical Data and Computer Software clause at 252.227-7013.
Contractor/Manufacturer is B&B Systems, P.O.Box 171, Waukesha,
Wisconsin 53187. Should you have any questions about this
Agreement please write to the address above.

































B&B MAIL User's Guide 39


---------------
U P G R A D E S
---------------
When upgrades become available, copy all upgrade files to your
System disk. Many of the upgrade files have 'upgrade' in the
file name so that new files are not copied over your existing
files. The files are then either renamed or deleted. If errors
occur at start-up, you may need to erase any config.mem and
configa.mem files. See the README file for more information.

The most recent versions of B&B Systems programs are always
available on Compuserve (GO IBMSW), EXECPC, or PEP (414-291-
6989). Search for files beginning with 'BB'. Execpc is an
excellent Bulletin Board and has 40+ phone lines available,
containing one of the largest collections of IBM software anywhere.
Currently, the annual usage charge is less than $50. (the data
phone line is: 414-964-5160).




-----------------------------------------------------------------
ORDERING INFORMATION
-----------------------------------------------------------------
If Ordering with personal check, please allow at least 2 weeks
for checks to clear. A 5-1/4" floppy disk will be sent to you
unless you specify different media. If you desire, B&B Systems
can provide another alternative which is to register you on the
2400 baud bulletin board (above) which has two advantages:
1. upgrades of unlimited versions become available
immediately, and continuously.
2. If paying by money order, cashier check, or Visa/
Master Charge, you can download your copy immediately
over the phone lines.

If you contact B&B Systems to access your B&B Mail version
electronically, you will be registered under your first and last
name, with a password comprised of your initials. It is
recommended that you opt to change your password after accessing
B&B System's bulletin board the first time.











----------------------------------------------------------
O R D E R F O R M
----------------------------------------------------------

B & B S Y S T E M S
P.O. Box 171
Waukesha, Wisconsin 53187
Ordering: 800-234-4038
Technical Support: 414-544-5988

PRICE
DESCRIPTION QUANTITY EACH TOTAL
----------------------------------------------------------

B&B MAIL Labeling System _____ $45.00 $_______

B&B SALELEAD Letter and _____ $199.00 $_______
Marketing Information Manager

NETWORKER Module _____ $199.00 $_______
(need 1 per file server)

FILE CONVERSION SERVICE TO
dBASE FORMAT (# records)= _____ x $ .10 $_______


Shipping and Handling:
___ UPS - No charge
___ Sign me up on Bulletin Board for immediate downloading
- No charge
___ Overnight - $14 $_______

Wisconsin residents add State Sales Tax $_______

Total: $_______


___ Visa ___ MC ___ Check payable: B&B Systems

Card Number: _______________________________________________

Expiration Date: ________________

Signature: __________________________________________________


Name: _____________________________________________________

Address:_____________________________________________________

City: ______________________ State: _____ Zip: __________


___ Add my name to your mailing list.



COMMENTS to help us improve B&B MAIL.

_____________________________________________________________

_____________________________________________________________

_____________________________________________________________

_____________________________________________________________

_____________________________________________________________

_____________________________________________________________

_____________________________________________________________

_____________________________________________________________

_____________________________________________________________

_____________________________________________________________

_____________________________________________________________

_____________________________________________________________

_____________________________________________________________

_____________________________________________________________
























INDEX


ADDDATE, 15, 34
ADDED-TO-FILE-DATE, 15
ADDRESS, 16, 28, 34, 38, 40
ADO, 34
ALLOCATION, 31
ALL-IN-ONE, 6, 8, 35
APPENDIX, 15, 28, 30
ASCII, 2, 3, 15, 16, 17, 18, 24, 27, 28
ASHTON-TATE, 33
AUTOEXEC, 27

BACKUP, 27, 31
BAT, 27
BELL, 20
BENEFITS, 2
BIN, 31
BINARY, 16, 31
BP, 34
BUFFERS, 4, 30

CANCEL, 14
CD, 3
CHKDSK, 32
CHR, 11, 25, 29
CLUSTERS, 32
CN, 15, 34
CODEB, 34
COMMA, 15, 16, 17, 24
COMPUSERVE, 39
CONDENSED, 4
CONFIG, 3, 4, 5, 29, 30, 31, 35, 39
CONFIGA, 5, 39
CONTROL-L, 7
CONVERSION, 28, 40
CREATE, 37
CTRL-K-N, 16
CTRL-S, 14
CUSTNO, 5, 34

DBF, 3, 5, 13, 15, 17, 27, 31, 34, 35
DEFAULTS, 11
DELETION, 7, 17, 26
DELIMITER, 15
DOS, 3, 4, 5, 16, 27, 28, 29, 31, 32, 33
DOWNLOAD, 39
DUPLICATE, 2, 6, 7, 26

EDIT, 6, 7, 11, 12, 18, 25, 26
EGA, 33
EJECT, 7
ENVELOPE, 24
ENVIRONMENT, 3
EPSON, 25
ERROR, 20, 21, 29, 30, 31
ESC, 32
EXE, 3, 5, 35, 36
EXECPC, 39
EXPORT, 2, 6, 15, 16, 17, 27, 35

FANFOLD, 13
FLEXI-LABEL, 11, 12, 35
FLEXI-REPORT, 2, 11, 13, 35
FLEXI-SELECT, 2, 10, 13, 15, 18, 35
FLEXI-SORT, 2, 8, 9, 10, 11, 13, 15, 35
FN, 34
FONT, 25
FRM, 11, 13, 30

HELP, 22, 32, 41
HOUSEKEEPING, 32

IMPORT, 2, 6, 15, 17, 18, 27
INCH, 12, 13, 29
INCREASE, 37
INDENT, 7
INDEX, 31, 32, 35
INITIALS, 39
INSTALLATION, 4, 5, 30, 35
INSUFFICIENT, 31
INTERRUPT, 14, 28
INVALID, 30

LAN, 28
LASER, 13
LBL, 11, 13
LBLSETUP, 35
LENGTH, 13, 16, 34
LOTUS, 2, 15, 16, 33

MAILERS, 27
MAILEXIM, 35
MAILMERGE, 16
MAILRPT, 35
MAILSELE, 35
MAILSORT, 35
MAINTENANCE, 6, 11, 25
MANDATORY, 3, 4
MD, 3
MISC, 2, 5, 17, 18, 34
MONOCHROME, 33

NDX, 3, 17, 32, 35
NETBIOS, 28
NETWORK, 28
NON-DOCUMENT, 17

OUTPUT, 6, 8, 10, 11, 15
OVERFLOW, 30, 32, 34
OVERLAY, 36

PACK, 30
PARALLEL, 31, 33
PATH, 27
PAUSE, 13, 14, 29
PGDN, 7, 11
PGUP, 7, 11
POSTCARDS, 7
PREDICTABLE, 18

RAM, 4, 31, 33, 36
README, 29, 39
REGISTER, 1, 39
REINSTALLATION, 35
RENAME, 5
REPORT, 2, 11, 13, 14, 22, 26, 30, 32
REQUIRED, 8, 19, 22, 28
RESTORE, 29
RE-BOOT, 4, 32
RE-INDEX, 31
RE-INSTALL, 4, 29
ROLODEX, 2
ROOT, 3, 21, 27
ROTARY, 2
RPTSETUP, 35
R-BASE, 16

SALEDATE, 34
SDF, 15, 16, 24
SHAREWARE, 1, 27, 33
SHIPPING, 40
SIC, 28
SOUNDEX, 26
SUBDIRECTORY, 3, 27

TAGS, 15

UPGRADE, 39

VENTURA, 15
VERTICALLY, 7

WARRANTY, 37
WORDSTAR, 16, 17, 27

ZIPGROUPS, 14, 22