Category : Network Files
Archive   : KBFIX.ZIP
Filename : MESSAGE

PROCEDURE FOR THE "STICKING SHIFT KEY" PROBLEM


After considerable testing, PC Development determined that the
"Sticking Shift Key" problem "...appears to be either a BIOS or
keyboard problem". Please assist customers reporting the
problem, by suggesting the steps below:

1) Have the customer rapidly depress one of the Shift keys.

2) If the customer is trying to save, suggest they use the
Pull-Down Menus.

3) Have the customer try using /NC and/or /NK to start WP.

4) Have the customer try booting vanilla (no other programs running
resident in memory). If booting vanilla helps, have the customer
try to narrow the source of the problem.

5) If the customer is using QEMM, have them try using the IA
parameter on the QEMM command line.
(device=(path)\QEMM.SYS IA)

6) If the customer is still experiencing the problem after trying
steps 1-5, they may try downloading the Artisoft utilities from
our BBS (KBFIX.EXE, KBDFIX.SYS, INT9FIX.EXE, and KBFIX.DOC). On
the BBS, the utilities are zipped together under the name
INT09FIX.ZIP.

The utilities are used separately. Each must be the first
element in either the .BAT file (.EXE utilities) or the .SYS file
(device=KBDFIX.SYS). If the problem persists using the utilities
in a normal environment, you should try adding /NC/NK and booting
in a vanilla environment. (EXAMPLE: Autoexec.bat file with
KBFIX, Config.sys file with files=25, buffers=20).

7) Have the customer try changing keyboards (only if an extra keyboard is
available), to see if the keyboard might have a problem.