Contents of the QAINST.TXT file
Q & A about PC+2.0 installation
When installing PROCOMM PLUS, make sure you save a copy of the installation
log that the install program generates. This will be a valuable tool when
diagnosing installation problems. Make sure you have a copy of this report if
you call for technical support regarding your the results of your
Q. I copied the files from the master disks onto work disks and my hard
drive, but can't get the intall program to work. It keeps giving me a message
that the source directory is invalid?
A. The install program checks the volume label on your installation disk to
make sure you have the correct disk in the drive. This means that you must
use the distribution disk set to run the intallation program. If you wish to
make working copies of these disks, you must use the DOS command DISKCOPY so
that the volume label is placed on your working disks. The install program
will not work if you use the COPY command to copy the file to a work disk or
Q. When I run the install program the display on my monitor becomes fuzzy and
A. This is normal if you have a CGA monitor. One of the tasks of the install
program is to check the type of video monitor. On some CGA monitors, direct
screen writes cause 'snow' on the screen. This is the 'fuzziness' you see.
The install program asks you if you see 'snow' at this point. If you see
'snow' and answer yes, the screen will clear and the installation should
Q. I installed PROCOMM PLUS to use com 3 but when I start up the program, it
doesn't seem to send anything to the modem?
A. If you answered YES when asked if your computer is a PS/2 or compatible,
the installation program may have used the wrong base port address for com 3
and com 4. This question on the installation program refers to machines that
have a true MicroChannel bus. If you have a PC, AT, or PS/2 model 25 or 30
that does not have MicroChannel, you should answer NO when PCINSTAL asks if
your computer is a PS/2 or compatible. If you have already completed the
installation, use the setup facility to change the base port addresses. Press
ALT-S, M, P to get to the port address setup. Com 3 should be changed to
0x3E8 using IRQ4 and com4 should be changed to 0x2E8 using IRQ3.
Q. I can't get past the part of the install procedure where I'm asked to enter
my serial number. What do I do and where can I find that number?
A. Your serial number can be found on the registration card that's in the
envelope that contained your master disk set. There is a business reply card
that you should send in to register your copy of the program, and a Rolodex
card for you to keep that has the same number. When the installation program
prompts you to do so, you should enter that number exactly as it appears on
the registration card. The install program will verify that the number is a
valid regisration number before allowing you to proceed. After entering this
number, it will appear on the program information screen every time you press
Q. I want to make a bootable floppy disk that has PROCOMM PLUS on it, but when
I create a system disk, the install program won't let me put the program on
it. Why not?
A. The program and it's related files will fill an entire 360K disk. If the
disk you are using has the DOS system files on it, there won't be enough space
left for the program and its required supplementary files. You will need to
use a 720K disk (if your system supports it) or use a blank disk without the
DOS system files.
Q. I've successfully installed the new version of PROCOMM PLUS, but now my old
version 1.1b doesn't work. I get an error message that says Error Opening,
Creating, or Reading Directory. Why can't I use my old version now?
A. The format of the directories is different in version 1.1b and 2.0. If you
have a 2.0 directory in with your 1.1b program executable, you will get that
message. You can use the directory size to see which version it belongs to.
Directories in 11.b have a file size of 15050 bytes and 2.0 directories should
be 23050. To prevent this problem, use a different directory for each version
of the program and keep the corresponding files for each seperate. Then
before you start either program, type SET PCPLUS=path where path is the path
to the directory that contains the program files for the version you want to
use. You can also use a batch file to start the programs and include the SET
command in your batch file.
Q. I'm trying to install an MNP modem on com3 or com4. When I finish the
install and try to run PROCOMM PLUS, the program flashes INITIALIZING and
seems to lock up. Why does it do this and how do I fix it?
A. When you select an MNP modem when installing PROCOMM PLUS, it will set
Hardware Flow Control ON. If the install is unable to initialize the modem,
then it won't know that hardware flow contol is to be used. This may occur if
the base port address or IRQ for the com port you are using are incorrect, or
if you have an IRQ or TSR conflict. You can get past the opening screen by
pressing ESC once for each character in the init string. Just keep pressing
ESC until the program starts. The go to the setup utility in PROCOMM PLUS and
change the base port address and IRQ if necessary. Save these changes as you
exit the setup. Then make sure you have no TSRs or IRQ conflicts interfering
with PROCOMM PLUS. You can verify this by typing AT from terminal
mode. If the modem responds with OK, then it should be possible to properly
initialize the modem. All that's left is to run PCINSTAL again, selecting
RECONFIGURE, and then selecting Install New Modem.
Q. When I ran PCINSTAL to install PROCOMM PLUS 2.0, I lost all of my data
files for 1.1b
A. This will occur if during the installation, you specify your 1.1b directory
as the target for your 2.0 files. If you want to keep a copy of each, you
should make a seperate directory for each version.
Q. My machine locks up when I run PCINSTAL. I selected Reconfigure and then
selected Test Video Mode, and then the machine locked up and I had to reboot.
A. This may occur with the BIOS on some video cards because of incorrect video
mode values. You should go to your users manual to get the correct video mode
values and use these rather than running Test Video Mode. Then enter the
correct value in the Display/Sound Setup menu. Press ALT-S, D, and enter the
value for item K on this screen.
Q. I'm trying to convert my old PROCOMM PLUS version 1.0 files for use with
version 2.0, but PCINSTAL destroys my PCPLUS.PRM file and locks up the
machine. What am I doing wrong?
A. You may not be doing anything wrong. Because of a bug in the keyboard
mapping of version 1.0, the install program may cause strange values to be
entered in the PCPLUS.KBD file for some key sequences. The solution is to NOT
use PCINSTAL to convert the PCPLUS.KBD file. Fix your version 1.0 .KBD file
and take a screen snapshot of it. Then manually go in to the keyboard mapping
utility in version 2.0 and enter the correct values.
Q. I recently installed my new copy of PROCOMM PLUS 2.0 and it seems to work
fine. But since then, I have noticed that some of my other programs won't
run. Is it possible that it's related to my PROCOMM PLUS installation?
A. It's unlikely that running PCINSTAL could cause this problem to show up,
but it is remotely possible. As part of the installation procedure, PCINSTAL
may have modified your AUTOEXEC.BAT to set an environment variable for PROCOMM
PLUS. If your environment was already nearly full, this added variable may
cause it to run out of space. You will need to increase your environment size
to correct this problem.
Q. When I run PCINSTAL to instal my modem, I get a message about a baud rate
error, or some other error when installing the modem, and the program aborts.
Why does this happen and how do I correct it?
A. During the installation, PCINSTAL reads the file MODEMS.DAT to get the
initialization information for modems. If this file is not in the correct
format, this problem may occur. Get a new copy of the file MODEMS.DAT from
your distribution disk, or get a copy from the DATASTORM Distribution BBS or
support forum on CompuServe. Copy this file to your 2.0 directory and restart
Q. PCINSTAL reports an ERROR SAVING FILE when it trys to save a copy of the
installation report. Why?
A. If you are installing to a 360K floppy, the program will use all of the
disk space for the program and it's required supplementary files. To get a
copy of the report, you will need to save it to a different disk.