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Patriquin's new utility to use your modem to make voice calls.
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Patriquin’s new utility to use your modem to make voice calls.
File Name File Size Zip Size Zip Type
EASYDIAL.DOC 38198 11258 deflated
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Contents of the EASYDIAL.DOC file






E A S Y D I A L

Daniel Collier
Norm Patriquin
Michelle Mohr


User's Guide and Reference






Version 4.5
February, 1993





(tm)
o
Association of
Shareware
o Professionals

* Member *





Patri-Soft BBS 909-352-2825
Voice 909-352-2820
Fax 909-352-1527

Copyright 1990, 1991, 1992, 1993 by Patri-Soft
Portions Copyright 1987, 1988, Information Technology, Ltd





EASYDIAL Users Guide/Reference Copyright 1993 Patri-Soft Page 1


About EASYDIAL


EASYDIAL is a program which allows you to easily use your
computer's modem to dial your telephone for normal voice
communication. For those of you who have too many numbers to
remember, and want them easily accessible, then EASYDIAL is for
you. Some people use EASYDIAL to call their banks - the number
contains both the bank phone number and their account number. A
few keypresses is all you need. Therein lies the beauty of
EASYDIAL, not too simple, yet not too complex.

EASYDIAL was developed out of need. Recently Patri-Soft purchased
a hands-free type office headset. To dial the phone, we had to
turn on the headset, lift the handset, dial the number and then
hang up the handset. This was a lot of trouble to dial a number -
especially when we make a lot of phone calls. Thus began the
search for a good telephone dialer. After searching several major
BBS systems and not finding a suitable program, Norm decided to
write his own for personal use. Just for the fun of it, we posted
it on our BBS. Since it was so well received, I decided to
enhance and upgrade it. EASYDIAL 4.5 is the product.



Quick Start


1. Place the ED.EXE file in any directory on your system.
EASYDIAL.DIR is automatically created in the same directory as
ED.EXE.

2. Start ED.EXE without parameters and configure it to your
needs. (Press 'C' in the directory listing.)

EASYDIAL was written for ease and speed. If this is the first
time you have run EASYDIAL, a sample entry has been provided in
the dialing directory.




EASYDIAL Users Guide/Reference Copyright 1993 Patri-Soft Page 2


Some General Information


EASYDIAL stores its phone numbers in an external data file called
EASYDIAL.DIR. This file is automatically created in the same
directory as ED.EXE. It is a standard text file, and can be
edited with any DOS text editor. However, no editor is necessary,
as EASYDIAL can perform full maintenance from within the program.
The format of EASYDIAL.DIR is fairly simple: You can only have
one name and number per line and the combined length of that line
cannot exceed 70 characters. The number of entries allowed is
unlimited, but EASYDIAL becomes slow to load the entries into
memory when the number of entries approaches 1500. I have had my
EASYDIAL.DIR up to 3000 entries (about 49K), but I haven't fully
tested it.

The EASYDIAL entry:

EASYDIAL.DIR contains one number per line. EXAMPLE:

TIME 555-1212
Pizza 555-1234

EASYDIAL, when dialing a number, scans the entry backward looking
for either a space, letter, or other "illegal" character. When
it finds it, EASYDIAL knows which is the number and which is the
name. So as a consequence, the actual number cannot contain any
spaces or letters. For example, "555 1212", "555-ABCD" is not
valid. The string CAN contain the following characters:
#*;,()-?. (The period is not allowed.) Examples of valid numbers
are 555-1212 or 555;1212*;?

EASYDIAL has the the ability to be able to both tone and pulse
dial a number. By including /P or /T in the dialing string,
EASYDIAL can switch to pulse or tone dialing mid-way through
dialing. Some services, such as credit card dialing, require
tone dialing capabilities. If you are in a place where only
pulse dialing is available, EASYDIAL can be used to pulse dial
the first out going call, then tone dial the necessary numbers.
Example: To make a credit card call from a pulse-dial only
residence, the dialing string would look like this:

909-555-4567;/T-909-555-4567-1111

The first part of the number (before the semi-colon) is the number
being dialed. The second part is the credit card number. The
/T before the credit card number instructs EASYDIAL to tone
dial that segment of the call.

EASYDIAL Users Guide/Reference Copyright 1993 Patri-Soft Page 3


EASYDIAL can be driven from a menu or the command line. Some
people who are using EASYDIAL for extended periods of time prefer
to use the menu, where they can see what they are doing. Others
who are just making quick phone calls prefer to use EASYDIAL from
the command line. I have attempted to write EASYDIAL to be
flexible enough to accommodate many different styles of users.
You of course, are the judge.

EASYDIAL does support the detection of BUSY, RINGING, NO
DIALTONE, etc. These are not configurable, but can be controlled
by adjusting the modem initialization string to fit your needs.

EASYDIAL SYNTAX:

EASYDIAL can be started by issuing the command:

ED [optional name or number] [optional switches]

This manual explains first the menu and then later the command line.


MAKING THE CALL:

If at any time during the actual dialing sequence, if you press
ESC, EASYDIAL will abort the call and will NOT log or time it.
After the number is dialed, a message appears in the dialing
window,

Dialing...Pick up handset and press any key when ringing.

Pressing any key will hang up the modem and return EASYDIAL to
either DOS or the menu. If a busy signal is detected, EASYDIAL
will display,

Busy (Attempt x)
Redial pause: x seconds. (Any key cycles, ESC aborts redial)

EASYDIAL will keep dialing until either you press ESC or the call
is completed.

EASYDIAL will also detect RINGING. This is useful if your modem
is not quite loud enough to hear. The word RINGING will appear
accompanied by a short beep.


OPERATING EASYDIAL FROM THE MENU

When starting EASYDIAL with no parameters, you are placed in a
full screen menu with all of your EASYDIAL.DIR entries on the
screen. You may then use your arrow keys to scroll through the
listing and find the number you wish to dial. Simply press ENTER
on the found entry and EASYDIAL dials the number. The following
commands are available to use:

EASYDIAL Users Guide/Reference Copyright 1993 Patri-Soft Page 4


Configure To configure EASYDIAL, press 'C'. A screen appears,
and it is here where you custom EASYDIAL to fit your
needs.

Modem Initilization String: This is the string which
controls your modem and how EASYDIAL interacts with it.
Modem strings can be confusing, so if you're not sure,
it is better not to change it. The initialization
string must always start with "AT". For some reason, a
string of ATZ does not reset the modem and consequently
cannot be used. However, "AT" works fine for those who
do not want EASYDIAL to change any of their modem
settings.

You may place a tilde (~) in the initialization string
to cause EASYDIAL to pause for half a second during the
initialization.

The string breaks down as follows:

E0 -- Do not echo commands back to EASYDIAL. If
it was set to E1 then EASYDIAL would interpret
the echoed commands as errors. (Try it to see
what would happen)

Q0 -- This tells the modem to send it responses
back to EASYDIAL. Otherwise if it was Q1,
EASYDIAL would have no idea of the modems status.

M1 -- Speaker on. If set to M0, you could not
monitor the call.

X4 -- This is the command that EASYDIAL depends on.
Below is a chart detailing the uses of the X commands.

X0 X1 X2 X3 X4 X5 X6 X7
OK o o o o o o o o
CONNECT o o o o o o o o
RING o o o o o o o o
NO CARRIER o o o o o o o o
ERROR o o o o o o o o
CONNECT 1200 o o o o o o o
NO DIAL TONE o o o o
BUSY o o o o o
NO ANSWER o o o o o
CONNECT 2400 o o o o o o o
RINGING o o o
VOICE o o

If you want EASYDIAL to detect RINGING, then a value
greater than X4 needs to be set. Looking at the chart,
X5 seems to fit the need. However X5 detects voice,
which could hang the modem up on your call with nothing

EASYDIAL Users Guide/Reference Copyright 1993 Patri-Soft Page 5


more than a "Hello?". This could be useful if you want
EASYDIAL to automatically hang up, assuming that you
have already picked up the phone. It turns out, that to
optimize your calling, X7 is the best setting, however,
some modems do not support values above X4.

V1 -- This tells the modem to give return verbal
responses. EASYDIAL depends on full, verbal responses,
so if you set this to V0, EASYDIAL cannot process the
responses.

L1 -- This controls speaker volume. L1 is the quietest,
while L3 is the loudest.

ACTIVE COM PORT: If you are not operating on COM1, you
need to change this to reflect the correct port. Valid
ports number from 1 - 4. EASYDIAL does not currently
support nonstandard IRQs, but it will in the future.
(Provided that people express the need)

REDIAL PAUSE LENGTH: When EASYDIAL detects a busy
signal, it will wait the desired amount of seconds
before trying to redial.

TIME CALLS: EASYDIAL can time each call. The advantage
is that you can monitor how much time a call is
requiring, or you can keep track of the duration for
tax/office purposes. EASYDIAL is busy keeping track of
elasped time during this process, but you can
temporarily shell from EASYDIAL by pressing F3 during
the timing sequence. Then, to return to EASYDIAL, type
"exit". EASYDIAL will continue timing the call
normally.

LOG CALLS: EASYDIAL will log the person, time, number,
and duration of each phone call if this flag is set to
Y. A file called EASYDIAL.LOG is created in the same
directory as ED.EXE. If you prefer, EASYDIAL will log
only the long distance calls (calls which begin with
"1-"). Set this flag to 'L' to enable this.
The log file has a format that can be used to easily
import the information into a database. The format is:

, <---Name---------->
Date, Time, Duration, Number called, Name called
(if any)

COMMENT IN LOG: You can leave a one line description in
the log at the time of the call if this option is set to
Y or A. If you set it to A, EASYDIAL will ask you if you
wish to enter a comment at the end of each call. If set
to Y, it will automatically request the comment.

PULSE OR TONE: Some houses (still) have pulse dialing
and need to set this flag to P.

EASYDIAL Users Guide/Reference Copyright 1993 Patri-Soft Page 6


COLOR OR BLACK/WHITE: On Toshiba and similar laptops,
the color scheme of EASYDIAL can be difficult to
understand. However, with this flag, EASYDIAL can be set
so it is much more clear and understandable.

CREDIT CARD NUMBER: This field now contains your
telephone credit card number. When making a credit
card call, EASYDIAL will automatically append this
number to the number being dialed. Since some
phone companies require different prefixs to indicate
a credit card call is being made, the next field has
been provided.

CREDIT CARD PREFIX: EASYDIAL will automatically put
this number in front of the number being dialed. This
number can be as simple as 0- or 10-ATT-0. Hopefully
this will enable EASYDIAL to be able to be used with
all phone companies.

PREFIX NUMBER: Sometimes it is desirable to dial a
number before the actual number you are calling. This
number could be the command to turn off call waiting,
or perhaps a "1-" to indicate a long distance call.

IGNORE AREA CODE: This feature has a lot of potential.
If you live in a 123 area code, but travel to the 456
area code, your EASYDIAL.DIR cannot always conform
to the area code that you are in. If all your phone
numbers have the area code 456 in them while you are in
456, then you have to modify all your entries to remove
the area code before dialing. Or, you can put 456 in
this field. EASYDIAL will then ignore all occurances of
456.

SAVING THE SETUP: Press F10 to save, or ESC to abort.
If at any time, things get too mixed up, press F9 to
restore the values that EASYDIAL was shipped with.

Add Pressing 'A' in the menu will scroll all entries below the
highlight bar down and pop up a window where you can
enter the new data. Pressing ESC aborts the add,
ENTER saves it to disk.

Revise To revise an entry, position the highlight bar on the
desired entry. Press R, and a window pops up with the
entry to be revised. Pressing ENTER accepts the change,
ESC aborts. NOTE: While revising the entry, you also
have a few options available. Pressing ALT-X restores
the unchanged line. Pressing ALT-U converts the line to
upper case, ALT-L changes it to all lower case, ALT-C
capitalizes it.

Delete To delete an entry, position the highlight bar on the
desired entry and press ALT-D. This will scroll all the
other entries up one to replace the deleted one.

EASYDIAL Users Guide/Reference Copyright 1993 Patri-Soft Page 7


Find Find an entry. With large EASYDIAL.DIRs, finding an
entry can be difficult. Pressing 'F' in the menu will
allow you to enter a search string. EASYDIAL then
searches FROM THE TOP DOWN for a matching string and
highlights it.

Last Repeat the Last find. Pressing 'L' will cause EASYDIAL to
search FROM THE HIGHLIGHT BAR DOWN.

Pick If you have a large EASYDIAL.DIR and want to look for a
specific name, but aren't sure of the exact name, press
'P' in the menu. EASYDIAL will prompt you for a search
string and then find all entries that match that
string. It puts them in a secondary scrolling window
where you may then find your entry among all the others.
Pressing return will dial it.

Justify In an effort to provide some sort of format to the
EASYDIAL.DIR, I have provided 'J' in the menu. After
pressing it, EASYDIAL separates the name and the number,
and puts the number flush with the right margin. It
takes an entry like:

TIME 555-1212
and makes it
TIME 853-1212

Tag To tag a number, press the Right arrow key. EASYDIAL
will scroll the screen and the tagged number will
appear blue and have a "" on the right margin.
CTRL-RA tags all, CTRL-LA untags all, Left arrow by
itself untags only the entry the highlight bar is
positioned on. Then, when you are ready to dial the
tagged numbers, press 'T'. EASYDIAL counts the tagged
numbers and asks you if you want to dial them.
Answering Y causes EASYDIAL to dial them one at a time,
with a pause at the end of each call. At the completion
of each call, the number is untagged and the next one
is dialed.

Sort Pressing 'S' in the EASYDIAL.DIR will tell EASYDIAL to
go sort your directory in alphabetical order. The sort
algorithm is not very fast, so it may take a few
seconds. (A faster sort will hopefully be included in
the next version).

F3 Issue any DOS command. EASYDIAL will return to the
menu after the completion of the command.

F5 Report phone time usage from EASYDIAL.LOG. EASYDIAL
totals the amount of hours, minutes, and seconds of
usage and displays the information on the screen. The
information is also written to EASYDIAL.RPT

EASYDIAL Users Guide/Reference Copyright 1993 Patri-Soft Page 8


F8 Toggle PREFIX active in the menu. An indicator will
appear in the upper left hand corner. While this is
active all numbers dialed will have the number which
accompanies the PREFIX field (found in the
configuration screen).

F9 Toggle CREDIT active. As with prefix, an indictor
will display in the upper left hand corner. All
calls will have the credit card number attached to

it and will be prefaced by the credit card prefix
number.

F10 Automatically redial the last number dialed.

Manual To manually dial a number, press 'M'. EASYDIAL will then
Dial pop up a window requesting the number to dial. ESC
aborts.

OPERATING EASYDIAL FROM THE COMMAND LINE:

ED [name/number] [-] [aufltbr]

Dialing from the command line:

Issuing the command ED PIZZA will dial the number
associated with the first entry which matches PIZZA. This
is the fastest and easiest way to use EASYDIAL. You can
also just dial a number from the command line, i.e. ED
555-1212.

ED -N:xxx

Specify an alternate directory to use. Normally Easydial
uses a file called EASYDIAL.DIR, but by using -N you may
specify an different directory to use. Example:

ED -N:OFFICE.DIR will use the OFFICE.DIR to dial. You
may set this command in the enviroment if you wish to
use it all the time. To use this, enter the command

SET EASYDIAL=-N:OFFICE.DIR

Substitute the approprate directory name in the place of
OFFICE.DIR.

ED -A [OPTIONAL NAME/NUMBER]

Add an entry from the command line. If no name and
number are supplied than you will be prompted for one.

ED -F [NAME/NUMBER]

EASYDIAL will find all matches to the the supplied name
and number and display them on the screen. You will then
be able to dial them.

EASYDIAL Users Guide/Reference Copyright 1993 Patri-Soft Page 9


ED -H Dial the specified number, then exit to DOS without
a keypress. If the number is busy, Easydial will continue to
redial until either a key is pressed or the call is completed
successfully. Allow up to 8 seconds before Easydial disconnects
the modem.

ED -M:x Specify the com port to use (x=1, 2, 3 or 4)
ED -U Pulse Dial the call
ED -T Time the call
ED -L Log the call
ED -B Specify black and white operation

DIALING STRING MODIFIERS

The actual dialing string can contain several special
characters: ? , ; W.

? -- Place this AT THE END of your dialing string if you
want to dial the number from you keyboard. For example,
when calling our voice mail number, we have a dialing
string like this:

PAGER 555-1212;1111?

EASYDIAL dials the string and then waits for user input. I can then
listen to my messages by using my keyboard to dial the numbers.
The letters on the keyboard are automatically changed to their
numeric counterparts, just as on the telephone keypad.
NOTE: Manual dialing is SLOW. Wait to hear the modem send the
number before pressing another!

; -- Place a semi-colon anywhere in the dialing string to make
EASYDIAL pause and wait for a keypress before dialing the
remainder of the string. In the previous example, ';' is used
to wait for my voice mail service to answer the phone. As soon
as it does, I can dial the remainder of the string. Another
application is credit card calls - I place the ; between my
credit card number and the actual number. I wait until I hear
the tone to enter my card number and then press a key to dial
the remainder of the sequence.

, -- Places a two second pause in the string wherever this is located.
Some people use a , instead of a ; when they know that only a
short delay is needed. (i.e. If you are dialing out of an
office and you need to dial 9 to get out, set up your dialing
string as such:

HOME 9-,555-1212

W -- Placing a 'W' in the dialing string will make EASYDIAL wait
for a second dial tone before dialing the rest of the number.

/T -- Switch to tone dial during dialing string.

/P -- Switch to pulse dial during dialing string.


EASYDIAL Users Guide/Reference Copyright 1993 Patri-Soft Page 10


CREDIT CARD CALLS

EASYDIAL supports use of an option to automatically append
your credit card number to the number you are calling. To use
this, you have to configure EASYDIAL to reflect the credit
card number and credit card prefix. (Press 'C' in the menu).

You may active credit card dialing by either starting EASYDIAL
with a -C or pressing F9 in the menu. Then, when making a call,
EASYDIAL will automatically append the credit card number to
the number being dialed. This number will be preceded by the
number in the "credit card prefix" field. This number is used
to indicate that a credit card call is being made. This feature
enables EASYDIAL to make credit card phone calls easily,
regardless of the phone company being used.



APPENDING A PREFIX

The same concept as credit cards can be applied to a PREFIX
call. To use this, start EASYDIAL with the -P option or press
F8 in the menu. EASYDIAL will automatically preface the number
being dialed with the number which accompanies PREFIX. This
can be used to shut off call waiting (in which case your
prefix may look like "*70,,,") or to indicate that you are
placing a long distance call.


Program Maintenance:


Version 1.0 April 1990
Version 1.1 May 1990
-Enabled EASYDIAL to log and/or time calls
Version 1.5
-Fixed manual dial mode
-Added windows
-Added -C and -O option enabling EASYDIAL to append a credit card
or optional number to a dialing number.
Version 2.0
--Removed -C & -O.
--Added a scrollable directory enabling full EASYDIAL.DIR
maintainance from within listing.
Version 2.0A
--Fixed time-call problem
Verion 2.2
--Fix command-line dialing problems. Dialed first match of
first word instead of first match of entire string
--Added a Find option for the directory listing.
Version 2.5
--Enabled all parameters to be used either in the directory
listing or the command line
--Enabled all eviroment commands to be able to be set from the
commannd line
--Changed all modem routines to more reliable and smart routines
--Added busy detect and automatic redial
--Total Parameters added:
-M:x Specify comport
-R:x Specify redial pause
-L Log the call
Version 3.0
--Added an internal configuration file to control all options
internally.
Version 3.1
--Added ability to leave comment in log
--Fixed directory listing problems
Version 3.2
--Fixed bugs with adding
--Changed the way Add and Revise work
--fixed manual dial problem
--added alpha-order sort
--Enabled "W" modem command
--Now can include numbers in name field
--Protect comment-in-log
Version 3.3
--Improved configuration
--Created bigger stack size to enable large EASYDIAL.DIRs.
--Changed add/revise. (again)
--Added black and white operation

Version 3.5 December 1990
--Did more work than I care to recall
--Added Pick, Tag, and Justify
--Added delays for people with FAST machines
--Upgraded comm routines
--Loads of little things
Version 3.6 June 1991 (DLC)
--Fixed PGDN bug. The highlight bar was not positioned
properly.
--Increased the size of the screen.
Version 4.0 August 1991 (DLC)
--Added flexibility to credit card dialing. Now ED can
have a user defined credit prefix which will then
work with all phone companies.
--Moved CREDIT and PREFIX into the configurations screen.
--Now store defaults in EASYDIAL.DAT instead of ED.EXE.
--Add F8 (prefix on) and F9 (credit on) in dialing menu
--Added option to log only long distance calls
--Implemented PGUP and PGDN in Pick feature
--Added ability to report time usage from EASYDIAL.LOG.
--Added last number redial
--Fixed PGUP to be more consistent
--Added abitity to ignore parts of certain numbers
--Added /P and /T to switch to pulse or tone dialing mid
way though the string.
Version 4.1 October 1991 (DLC)
--Fixed redial problem (redial was not dependable)
--Fixed log problem - comments would not be recorded.
--Fixed mono - now works OK.
--Added format to log
--Now can press F3 to access DOS while time a call.
Version 4.2 December 1991
Version 4.3 January 1992
Version 4.4 May, 1992
--Fixed lowest baud rate problems
Version 4.5 February, 1993
--Added /M: switch for com port selection
--Corrected baud rate problems
--fixed minor bugs

You may register EASYDIAL in one of three ways:

1) By mail with check, money order, or credit card to:
Patri-Soft, P.O. Box 8263 San Bernardino, CA 92412
CALIFORNIA RESIDENTS MUST INCLUDE 7.75% STATE SALES TAX!

2) Call or fax Patri-Soft with your order. (909) 352-2820 (Voice)
(909) 352-1527 (Fax)

3) VISA/Mastercard orders are also accepted by Public Software
Library: 800-242-4775 or 713-665-7017 to order.

The Patri-Soft BBS operates 24 hours per day, 7 days per week, open
to all callers. Call (909) 352-2825. The author can also be reached
on CIS via PPN 76347,2477 (please use MAIL).

We support our software. One of the great strengths of the
Shareware concept is the interaction between the program's authors
and its users. Many of the features contained in EASYDIAL are the
result of user input. If you have a problem evaluating this program
or want to make a suggestion, comment, or complaint, please contact
us immediately. Even after registering EASYDIAL, if you later
determine that it is unsuitable for your use, you may contact us for
a refund. It is not necessary that you be a registered user to
contact us for technical support. Technical support will be
available through the U.S mail, telephone, or the Patri-Soft BBS.

EASYDIAL is distributed under the Shareware concept. This allows
users to evaluate software for a short time to determine if it
is useful to them. If you decide the software is of value to
you, you are required to register it.

This concept allows for quality software to be distributed at a
reasonable cost. Many of hours of my time have been invested in
EASYDIAL. Continued registration will justify the continued
upgrading of this utility to insure it remains up to date with
current technology. In any case, I greatly appreciate all
users that care enough to register. I try to provide the best
possible software for all you faithful supporting users.

Send registration requests to:

Patri-Soft
5225 Canyon Crest Dr.
Suite 71-358
Riverside CA, 92507

The registration charge is a one time fee that entitles you to
all future versions of the product. These may either be
obtained from normal Shareware sources or from me. I do not
automatically send product updates to registered users. It is
impossible to provide automatic upgrades at the low costs of
these utilities.

Register EASYDIAL 4.5 Order Form

_____ EASYDIAL -- Finally, an easy dialer..................$20.00

_____ PCOPY -- File Copy, Move, Backup, Update, more!...$20.00
_____ PSEARCH -- Locate files on your disk. Outstanding!..$20.00
_____ PALERT -- Warns you of low disk space..............$15.00
_____ PATTR -- Manage attributes of DOS files...........$10.00
_____ PDAILY -- Automatically execute commands once/day..$10.00
_____ PDELETE -- Save space with automatic disk cleanup...$20.00
_____ PPRINT -- Advanced file print w/special formats....$20.00

Shipping (US-$5.00, Overseas-$10.00)....$______

California Residents add sales [email protected] 7.75% $______

Total amount of my order is: $________

Payment method: ____ Check enclosed ______ Credit card (Visa/MC)

Credit card number: _____________________________

Expiration date: ___________

Signature: _______________________________

Disk Size (circle one)? 5 1/4 3 1/2


Name: __________________________________________________

Company: _______________________________________________

Address: _______________________________________________

_______________________________________________

City: ________________________ State: ________ Zip: __________

Please register the software under the following name:

____________________________________________________________

I received EASYDIAL from: _____________________________
(If BBS, please indicate name and number)

Send order to: Patri-Soft 5225 Canyon Crest Dr, Suite 71-358,
Riverside CA, 92507



Reporting Problems (EASYDIAL 4.5)

I welcome all comments or enhancement suggestions. Please
document each item clearly and provide printed examples, if
possible. Please be sure to include this form with all
requests. It will help to make sure we can provide you with the
best possible service.


Name: __________________________________________________________

Company: _______________________________________________________

Address: _______________________________________________________

_______________________________________________________

City: __________________________________ State: _______________

Zip: ______________________________

Telephone: _______ / ________________________ (Home / Work)


Date: _________________________ Machine Type:_______________

Modem Type (IMPORTANT) ________________________________________

Name of Utility: _______________________ DOS Level: ____________

Description of problem or enhancement:

________________________________________________________________

________________________________________________________________

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 December 27, 2017  Add comments

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