Category : Communication (modem) tools and utilities
Archive   : AL961291.ZIP
Filename : GUIDE1

 
Output of file : GUIDE1 contained in archive : AL961291.ZIP


Accu*Link Member Guide
Revision 111891A

A Service of Paragon Communications
Post Office Box 688
Pineville, North Carolina 28134

1(800)945-7272


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³ SECTION A - INTRODUCTION ³
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The Accu*Link World Wide Network allows you to make long distance "Modem
to Modem" calls for a rate that is far less expensive then the usual long
distance telephone call. This is accomplished by utilizing various
worldwide Public Data Networks (PDN's). Accu*Link maintains over 1000
access ports throughout the United States. These access ports can be
easily reached for the cost of a local call from most cities, once
connected to the PDN you will then have the ability to DIAL OUT via one of
our Outdial Ports which serve most major cities and bulletin board
systems. At the time of this writing over 13,000 telephone exchanges
throughout the United States are dialable with our Service.

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³ SECTION B - RATES ³
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Accu*Link's rate structure is designed to be as simple as possible.
Charges vary network access points and in some cases time of day. The
basic rate serves 92% of the population of the United States with a local
phone call, 24 hours a day.

Membership Signup Fee (one time) $20.00
Monthly Account Maintenance Fee $10.00

CompuServe Network US Access Points $4.00/hr
CompuServe Network Canadian Access $8.50/hr
Bell RBOC PDN's $5.00/hr
* Sprint's Telenet US Access Points $4.00/hr


* Telenet access available only during off-peak hours after
first quarter 1992.

The above charges are the normal charges that you would occur while
using our service. A complete detailed bill is included in your
monthly account fee and the ability to view charges online is
available anytime.

Rate information from foreign countries is available on the
ACCUINFO system or by calling customer support. Accu*Link provides
access from many foreign countries at very competitive rates.

Other miscellaneous charges that you could occur are listed below.


Dishonored Credit Card Charge $20.00
REPRINT (additional) of Printed Bill $5.00

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³ SECTION C - BECOMING A MEMBER OF ACCU*LINK ³
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Signing up is very easy and can be handled several ways.

Option #1 Via the Accu*Link support system you can signup online.
You call your local access port with your computer. If
you do not know the local number for the closest port
nearest you, you may call 1(800)848-8990 and you will be
prompted for your phone number and a recording will give
you the closest access port for your baud rate or call
Accu*Link support at 1(800)945-7272 and we will give you
your local number. Set up your communications package
for the fastest baud rate you can support and either No
Parity, 8 Data Bits, and 1 Stop Bit (N-8-1) or Even
Parity, 7 Data Bits and 1 Stop Bit (E-7-1). (N-8-1) is
the preferred method for easier access to the remote
Bulletin Board System.

Log onto the local network port, after connecting perform
the following steps.

For (N-8-1) Hit the plus key followed by a return,
you should then receive a host name
prompt.

For (E-7-1) Hit the return key, you should then
receive a host name prompt.

Host Name: ACCUINFO

At the host name prompt, type ACCUINFO followed by a
carriage return. The rest will be self explanatory,
Accu*link's ACCUINFO Support System will prompt for your
name, system type etc., you will then be able to signup
online using Visa or Mastercard, this is a free call and
there are no connect charges, however you will be limited
to 30 minutes online to gather information and sign up.


Option #2 CALL VOICE - Call Accu*Link directly at 1(800)945-7272
and you will be signed up right on the phone. Be sure to
have your Visa or Mastercard when you call.
International users must contact Accu*Link by voice to
signup for the service.


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³ SECTION D - HOW TO USE ACCU*LINK ³
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First a member must determine from the list of access points (explained
above) his/her local access port then armed with a UIC and password follow
these login instructions.

Set up your communications package for the fastest baud rate you
can support and either No Parity, 8 Data Bits, and 1 Stop Bit
(N-8-1) or Even Parity, 7 Data Bits and 1 Stop Bit (E-7-1).
(N-8-1) is the preferred method for easier access to the remote
bulletin board system.

Log onto the local network port, after connecting perform the
following steps.

For (N-8-1): Hit the plus key followed by a return, you
should then receive a host name prompt.

For (E-7-1): Hit the return key, you should then receive a
host name prompt.

At the host name prompt, type one of the following host names:

ACCULINK For the Accu*Link Outdial Service, this host
name is primarily for unattended operation and
will present you with very little prompting.
Only manual dialed calls can be made from this
host name.

ACCUMENU For the Accu*Link Menu Service, this host name
is the main one you will use, it routes your
call to the Accu*Link Menu Service were you
can speed dial over 120 systems in the US.
You also have the ability to manually dial a
system of your choice here.

ACCUINFO For the Accu*Link Support Service, this is the
host name for logging onto the Accu*Link
Support System. This is a free call for you.
The Support System is a great place to get the
latest access and outdial listings as well as
questions to customer support.



You will then be prompted for your UIC (User Identification Code)
and password, enter these followed by a return. A UIC and password
is not needed for ACCUINFO.

The ACCUMENU host is very easy to use, from here you can speed dial
any one of the listed systems, do an online check of your usage for
the current month or manually dial a system of your choice.

Systems are listed on menu pages and prefixed with a number, to
call a listed system just enter the menu item number at the prompt.
The system will indicate it is dialing by the following message.

Dialing . . . . . . . . .

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³ SECTION E - PROBLEMS & ERROR MESSAGES ³
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Each dot represents a RING heard by the modem. If the modem is not
answered within 60 seconds the system will give up and report that there
was No Answer. Other Possible informational and error messages that might
be reported are as follows:

Unable to wake up the modem The initial "wakeup" codes sent to
the modem did not receive a
successful return. Please try the
selection again.
Unable to init the modem The initial initialization codes
sent to the modem did not receive a
successful return. Please try the
selection again.
Remote end disconnected This message indicated that the
remote system (BBS) hung up on you.
Busy The remote modem is busy. Please
try your call later.
No Carrier This usually indicates that the
remote end answered the call but a
successful carrier (connect) could
not be established. This could be
caused by a flaky modem or a voice
answering the call, etc.
No Answer The remote modem never answered the
call or you dialed incorrectly.
Time Out A timeout is caused by the outdial
modem not seeing the result code of
the call, The call you attempted
was unsuccessful.
Call refused The X.25 call was refused due to no
modems being available at the
outdial city. This is a temporary
situation that occurs during peak
loads.
No Dial Tone This is an error message caused by
the modem not having dial tone.
Retry the call and if the problem
persists please call customer
service.
Connect This is the normal connect message
the next thing you should see is the
system you called. If you need to
switch from E-7-1 to N-8-1 then
please do so now.


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³ SECTION F - HOW THE SYSTEM WORKS ³
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Packet switching networks work just like any other long distance service
except that they are exempt from paying access fees from local telephone
carriers, this is where the cost savings comes in. Packet Data gets its
name from the way the data is handled. The modem which you dial into is
connected to a PAD or Packet Assembler/Disassembler that is connected to
the PDN (Packet Data Network).

When you dial into Accu*Link you are dialing into a local PAD which
routes your call to a Data General minicomputer in Medford, NJ.
The PAD breaks down the data you send it into packets of data, then
it stuffs the data into an envelope with a address and return
address. These packets go on a leased high speed dedicated phone
circuit that may carry several hundred call simultaneously over a
single 4 wire line. The packets leave your local PAD heading for
Accu*Link's high speed switch in Charlotte, NC where depending on
what host name you typed in you are routed to the proper port on
either that switch or the high speed switches in Medford, NJ. If
you are just logging on your call comes to NJ and is either routed
to the ACCUINFO System where another PAD disassembles your data and
assembles data to go back to you or through X.25 to the Data
General for the ACCUMENU and ACCULINK host names. Once the Call
reaches the minicomputer your UIC (User Identification Code) is
logged and you are presented with the software to allow you to make
calls. After you have decided which number you are going to call
the minicomputer searches its data for the address of the closest
modem to where you want to call and then addresses an envelope for
another PAD with outdial modems on it. Once an outdial modem is
found the minicomputer simulates you and dials the call, if all
goes well you are connected to the destination system and on your
own, until you hang up.


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³ SECTION G - DOING FILE TRANSFERS ³
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All Binary or compressed file require that you to do file transfers at 8
data bits, No Parity and 1 Stop Bit, so if you find you are having
problems switch your communications software to N8&1 and this should solve
the problem.

In some cities you may find that you have to logon to Accu*Link at
E7&1 then switch to N8&1 when connecting to the BBS. If so make the
change right after you issue you receive the connect to the
destination system.

File transfer protocols vary greatly on packet data networks,
because the length of the packet, protocols that do short data
packets and wait for a reply are terrible on packet networks,
examples of these types of protocols are X and Y Modem.
Protocols like YModem-G and Zmodem are excellent protocols for

PDN's because of their free flowing way to transfer data. Kermit
with sliding windows is also an excellent protocol for Accu*Link.


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³ SECTION H- BEFORE YOU CALL CUSTOMER SERVICE ³
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Most problems may be handled by E-Mail on the Accu*Link's ACCUINFO System.
If you are having a problem with the access or outdial port you are trying
to use please feel free to call us at 1(800)945-7272 between 8-30 am and
6:00 pm. Before you call please make sure that your question has not been
answered in this text, it will save everyone valuable time, also the
Online Information System will have a section featuring the most often
asked questions with answers.




  3 Responses to “Category : Communication (modem) tools and utilities
Archive   : AL961291.ZIP
Filename : GUIDE1

  1. Very nice! Thank you for this wonderful archive. I wonder why I found it only now. Long live the BBS file archives!

  2. This is so awesome! 😀 I’d be cool if you could download an entire archive of this at once, though.

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