file BEFORE you attempt to call Derek's system.
Derek's system is DOWN and is likely to be DOWN for
some time. When it is up it will be only for a
brief period, and eventually, it will be replaced by
another support system that is "under development."
READ THIS - READ THIS - READ THIS - READ THIS
Please remember two things when calling a support system:
1.) We PAY the sysops of the system to let us support our
product. They receive money from us every month so YOU
can call there and know you will reach us, and so you can
get the latest versions, etc. Be a good guest and remember
that you are just that, a GUEST. You don't have a RIGHT to
call their system and demand things. Please be polite.
2.) The second, MOST IMPORTANT point is that you should NOT leave
the sysop messages about our product. They DO NOT know when
we might have a new version, how much it costs, and so on.
They are providing a SERVICE for US not a call-in Q & A for
our users. Please leave ALL messages regarding our product
addressed to DEREK BACKUS in the appropriate conference, which
will be clearly marked as a CMPQwk conference.
Leaving questions addressed to the sysop because you're too lazy
to look for the correct conference is infuriating the snot out of
them and annoying us. PLEASE leave queries---which we are happy
to answer---in our conference, addressed to US and not the SYSOP.
The sysops on the support systems DO NOT HAVE THE TIME to forward
mail to us when you send it---incorrectly---to them. So do yourself
a big favor and send the message DIRECTLY to DEREK BACKUS.
We've mentioned this in the docs and help file and everywhere else
and nobody is paying attention, it seems...so please pay attention!
We are in the process of reorganizing our support network. There will be
some changes in the coming months in how our product is supported (there will
be a new multi-line system by summer). Please bear with us while our support
network is "being re-modeled." Support is important to us, that's why we pay
lots of money to make sure you can get it. We take this very seriously!
Please note changes in numbers and support sites as they happen during the
course of the next months. Failure to pay attention to this may cause you
to waste a long-distance call.
CMPQwk Development Team