Category : BASIC Source Code
Archive   : PWL520X.ZIP
Filename : SUPPORT.DOC

HOW TO GET QUICK HELP
=====================

DSE Software Publishing now offers WORLD-WIDE FREE TECHNICAL
SUPPORT. Whether you are just someone testing out one of our
ShareWare products, or a registered user of our commercial
products, our customer support staff will help you to the
best of their ability.

We have a FREE technical support BBS:

o DSE Online! BBS
o (707) 459-4484
o 24 Hours
o Settings N/8/1 - 1200-14.4K baud

We can be reached on GEnie(R):

o Direct GE-mail messages to "DSE.SOFTWARE".

And if you don't have a modem:

o Voice support is available Monday through Friday,
10:00 AM to 5:00 PM (Pacific) at (707) 459-4358.

And if you don't own a phone:

o US Mail should be addressed to:

Post-sales Support
DSE Software Publishing
Post Office Box 96
Willits, CA 95490-0096

Enclose (or have available) the following information:

a). Product's serial number, and release number.
b). Registered user's full name.
c). Registered user's full address.

If you are having technical problems, also have available a
complete description of your computer configuration,
including Brand of computer, DOS version, TSRs or Device
Drivers loaded, Amount of memory, add-on boards, Monitor and
adaptor card installed.

GEnie SUBSCRIPTION INFO
-----------------------

First and best, GEnie charges a flat rate of $4.95 per month
for 300/1200/2400 baud service. This is for UNLIMITED usage
of Electronic mail, news, on-line encyclopedia, and about 100
other services. Some services (such as download libraries)
charge $6.00 per hour. At 2400 baud, that is quite a deal.

GEnie has a new "Try-it-before-you-buy-it" type of policy
says that you can try it for a month, and if you don't like
it, they will refund your $4.95.

GEnie also has more local access nodes that ANY other on-line
service so there is probably a node in your town.

GEnie(SM) QUICK ONLINE SIGN-UP
------------------------------

1) Set your communications software for help duplex (local
echo), at 300, 1200, or 2400 baud.

2) Dial toll free 1-800-638-8369.

3) Upon connection, enter HHH

4) At the U#= prompt, enter XTX99539,GENIE and press RETURN.

5) Have a major credit card or your checking account number
ready.

FOR MORE INFORMATION
--------------------

For further information about GEnie, in the United States or
Canada call 1-800-638-9636. You can also write them at:

GEnie
c/o GEnie Information Services
401 N. Washington Street
Rockville, MD 20850

AND FOR THE RECORD
------------------

DSE Software Publishing is in no way associated with GEnie,
GEnie Information Services, or General Electric. We are
providing this information only as a satisfied customer.

TRADEMARKS
----------

GEnie(SM) is a registered Service Mark belonging to GEnie
Information Services.