Category : Alternate Operating Systems - Quarterdeck DesqView, CP/M, etc
Archive   : QTEC9306.ZIP
Filename : WINFLOW.TEC

ID:WA Windows 3.0/3.1 and QEMM-386 Advanced Troubleshooting
Quarterdeck Technical Note #207 Filename: WINFLOW.TEC
by David Riess CompuServe: WINFLO.ZIP
Last revised: 4/02/92 Category: SW3

Subject: Step-by-step troubleshooting procedure in flowchart style for
debugging conflicts between MS Windows 3 and QEMM-386.


YES, this document IS long! PLEASE, Do not be intimidated by the length
of this document as you will only need a small part of its contents.
---------------------------------------------------------------------------
QEMM-386 version 5.11 and above supports Windows 3.0 in all of its processing
modes (Real, Standard, and 386 Enhanced) and Windows 3.1 in both of its
processing modes (Standard, and 386 Enhanced).

This Quarterdeck Technical Note has been written to help you troubleshoot and
fix almost all Windows 3 (3.0 and 3.1) problems which relate to the use of
QEMM. We have included an example scenario for you to follow in order to make
this process as "user friendly" as possible.

This procedure will take at least two steps to complete. You will have to
skip ahead to different parts of this technote depending on the results of
previous steps, so PLEASE FOLLOW ALL INSTRUCTIONS CAREFULLY. Steps A,B,C,D
and E are located at the end of this technote.

The Quarterdeck Technical Support Staff handles many Windows 3 calls every
day, ranging from the simple (e.g., "When I try to load Windows from my local
drive, I get the Windows graphics logo but nothing else happens and it takes
me back to the C prompt.") to the difficult (e.g., "I'm running Windows from
the network and I load up my spreadsheet program, then I load up my database
program. If I print from the spreadsheet program, then switch to my database
program the system crashes. This happens randomly, usually once every 3
days.") This technical note follows the identical procedures which our
technical support staff uses to troubleshoot Windows 3 with QEMM-386.

---------------------------------------------------------------------------
EXAMPLE Windows 3 PROBLEM SCENARIO: "I've installed QEMM-386 and have run the
OPTIMIZE program to load my TSRs and device drivers into high memory. I'm
running Windows from my network drive (drive F:). I get into Windows without
a problem, except when I load my scanner program I get an 'UAE: Unrecoverable
Application Error' error message and my system crashes".

SCENARIO ASSUMPTIONS: QEMM has been loaded onto the local C: drive and QEMM
is installed in the C:\QEMM subdirectory. Windows 3 has been installed on the
NETWORK drive in the F:\WINDOWS subdirectory.

INSTRUCTIONS: In each of the following steps you will either edit a file or
run a program from the DOS prompt. Whenever you see a number followed by a
right parenthesis ")", perform the action which follows. Comments regarding
the action will be followed in brackets "[]". Look for the ??? at the end of
each step, because a question will need to be answered to determine the next
STEP to perform.
(STEP 1)

WINDOWS 3.0 vs. WINDOWS 3.1
---------------------------

The same technical procedure is used to troubleshoot Windows 3.0 problems as
Windows 3.1 problems! There are a few specific differences between the two
versions of Windows 3 which may have you implement a particular STEP. The
remainder of this STEP deals with a conflict with QEMM-386 and Windows 3.1
only.

??? If you are running Windows 3.0, please skip to STEP 2 (the next step) now.
If you are running Windows 3.1, please proceed below.

The most common conflict between QEMM-386 and Windows 3.1 manifests itself by
the following message:

"Windows cannot set up an upper memory block at segment B000.
Exclude this address space by using the syntax of your memory
manager. For more information, see the README.WRI file. Type WIN
/S to start Windows in standard mode and choose the Read Me icon."

??? If your Windows 3.1 problem is ANYTHING other than the message above,
please go to STEP 2 (the next step), otherwise proceed below.

The problem is that Windows may object to the existence of High RAM (also
called an Upper Memory Block, or UMB) in the memory address range B000-B7FF
(704K - 736K, above the top of conventional memory at 640K).

This usually depends on the video driver you have chosen for Windows. What
this message suggests is excluding B000-B7FF (which you would do with the
X=B000-B7FF parameter on the QEMM-386 line).

This would cost you 32K of High RAM.

Microsoft has a file, "MONOUMB2.386", which may solve this problem without the
eXclude parameter. For instructions on how to use this file, read section 4.1
of the file "README.WRI", which comes with Windows 3.1 (the file is located in
your Windows directory).

There is yet another alternative, "MONOUMB.386", which you must obtain from
Microsoft. For additional information, please contact Microsoft technical
support at (206) 637-7098. It is also possible that the video card you have
and the video mode you have chosen for Windows 3.1 requires that you exclude
B000-B7FF, which you can do by adding "X=B000-B7FF" to the QEMM386.SYS line of
the CONFIG.SYS.

Use a file editor to edit the CONFIG.SYS file (located in the root directory
of your boot drive) and look for the statement:

DEVICE=C:\QEMM\QEMM386.SYS... (the '...' represents other parameters!)

add 'X=B000-B7FF' to the end of this statement:

DEVICE=C:\QEMM\QEMM386.SYS... X=B000-B7FF
(STEP 2)

DETERMINING YOUR QEMM-386 VERSION
---------------------------------

Older QEMM versions can cause Windows 3 problems. We have modified QEMM in
recent versions to accommodate Windows 3 features. This step determines which
QEMM version you have, and will direct you to the troubleshooting technique
needed for solving your Windows 3 problem based on your QEMM version.

Windows 3.1 - Standard mode is different from Windows 3.0 - Standard mode in
that it is a VCPI client. Windows 3.0 - Standard mode needed QEMM version
5.11 or greater to run. Since QEMM-386 is a VCPI manager, ALL versions of
QEMM-386 beginning with 4.1 support Windows 3.1 - Standard mode.

If you are running DOS 5 and are running a version of QEMM-386 prior to
version 5.13, you will need to upgrade QEMM.

Enter the following 3 commands at the DOS prompt:

1) C: [go to the QEMM disk-drive ]
2) CD \QEMM [go to the QEMM subdirectory ]
3) QEMMREG [Determine what QEMM version you have]

Here's an EXAMPLE of what you should see on your screen:

Quarterdeck Expanded Memory Manager 386 V5.13 <----------|
Copyright (c) 1986-1991 by Quarterdeck Office Systems |
Serial number: 000-B6-0000-000000 |
Registered to: Power User |
ABC COMPUTER USERS |
Anywhere, CA USA |
|
??? What version of QEMM is installed on your machine: ----------|
4.00 - 5.10
---------------
any Windows 3.0 processing mode : go to STEP A.
Windows 3.1 - Standard mode problem : go to STEP 6.
Windows 3.1 - Enhanced mode problem : go to STEP A.
If you are running DOS 5 : go to STEP A.

5.11
---------------
Windows 3.0 - Real mode problem : go to STEP 6.
Windows 3.0 - Standard mode problem : go to STEP 3.
Windows 3.0 - Enhanced mode problem : go to STEP 5.
Windows 3.1 - Standard mode problem : go to STEP 6.
Windows 3.1 - Enhanced mode problem : go to STEP 5.
If you are running DOS 5 : go to STEP A.
5.12
---------------
Windows 3.0 - Real mode problem : go to STEP 6.
Windows 3.0 - Standard mode problem : go to STEP 6.
Windows 3.0 - Enhanced mode problem : go to STEP 5.
Windows 3.1 - Standard mode problem : go to STEP 6.
Windows 3.1 - Enhanced mode problem : go to STEP 5.
If you are running DOS 5 : go to STEP A.

5.13
---------------
Windows 3.0 - Real mode problem : go to STEP 6.
Windows 3.0 - Standard mode problem : go to STEP 6.
Windows 3.0 - Enhanced mode problem : go to STEP 5.
Windows 3.1 - Standard mode problem : go to STEP 6.
Windows 3.1 - Enhanced mode problem : go to STEP 5.

6.00 or greater
---------------
any Windows 3.0 processing mode : go to STEP 4.
any Windows 3.1 processing mode : go to STEP 4.

***
If QEMMREG returns "Bad command or file name", then either you have a very old
version of QEMM-386 (in which you should go to STEP A) or you have erased the
file QEMMREG.COM from your QEMM directory (in which case you should re-install
QEMM-386 on your hard disk and perform STEP 2 again.)
***

(STEP 3)

DETERMINING YOUR WINDOWS VERSION
--------------------------------

You are having problems with Windows 3.0 - Standard mode while using QEMM
version 5.11. There are currently 2 versions of Windows 3.0 (version 3.0 and
3.0a). This step determines which Windows 3.0 version you have. To determine
if a QEMM upgrade is needed, perform the following 3 commands at the DOS
prompt:

1) C: [go to the Windows 3.0 drive ]
2) CD \WINDOWS [go to the Windows 3.0 subdirectory ]
3) DIR WIN*.EXE [get a directory of all .EXE files beginning with WIN]

There should be 3 or 4 files listed. Here's an EXAMPLE of what you should see
on your screen:

C:\WINDOWS>DIR WIN*.EXE

Volume in drive F has no label
Directory of F:\WINDOWS

WINFILE EXE 106288 5-01-90 3:00a
WINHELP EXE 193552 5-01-90 3:00a
WINVER EXE 8704 5-01-90 3:00a
3 File(s) 6795264 bytes free

These files will have the same creation date (in this case 5-01-90).

??? If the Windows 3.0 files creation date is 5-01-90, go to STEP 6.

??? If the Windows 3.0 files creation is later than 5-01-90,
go to STEP B.

(STEP 4)

DETERMINING WHETHER STEALTH IS CAUSING A CONFLICT WITH WINDOWS
--------------------------------------------------------------

You have QEMM version 6.00 or greater. Quarterdeck has added the STEALTH
feature into your version of QEMM in order to create up to 83K more of High
RAM (up to 115K more on PS/2 machines) than versions before 6.00! The STealth
feature is invoked with the parameter ST:M or ST:F on the
"DEVICE=C:\QEMM\QEMM386.SYS ..." line of your CONFIG.SYS file (located in the
root directory of your bootup drive).

Your Windows problem may be related to the STealth feature of QEMM, provided
you have invoked STealth. We will check your CONFIG.SYS file for the ST:x
parameter to determine the next troubleshooting STEP for you to take.

With a file editor or file viewer, go to the C:\ directory (root directory of
your bootup drive) and load the CONFIG.SYS file. Search the
DEVICE=C:\QEMM\QEMM386.SYS line for either ST:M or ST:F.

??? If the QEMM386.SYS line DOES NOT have a ST:M or ST:F parameter (not
using the STealth feature) and you are having problems in Windows
3 - Real or Standard mode, then go to STEP 6.

??? If the QEMM386.SYS line DOES NOT have a ST:M or ST:F parameter (not
using the STealth feature) and you are having problems in Windows
3 - Enhanced mode, then go to STEP 5.

??? If the QEMM386.SYS line DOES have a ST:M or ST:F parameter (you are
using the STealth feature), then proceed below...:

We want to remove all STealth-related parameters (ST:M, ST:F, XST=, XSTI=,
DBF=, FSTC, FRAME=) to test whether STealth is involved with your Windows 3.0
problem. Here's an example of removing these parameters:

DEVICE=C:\QEMM\QEMM386.SYS R:1 RAM ROM X=D000-D3FF ST:M XST=C000
<--delete--->
DEVICE=C:\QEMM\QEMM386.SYS R:1 RAM ROM X=D000-D3FF

Edit your CONFIG.SYS file & remove the STealth-related parameters, then re-
boot your computer and try to re-create the problem in Windows 3.

??? If the problem still exists and your QEMM version is 6.00 only,
please go to STEP C.

??? If the problem still exists and your QEMM version is 6.01 or greater
and you are having problems in Windows 3 - Enhanced mode, then go
to STEP 5.

??? If the problem still exists and your QEMM version is 6.01 or greater
and you are having problems in Windows 3 - Real or Standard mode,
then go to STEP 6.


??? If the problem goes away, then your Windows 3 problem is due to a
conflict with QEMM's STealth feature. NOW, the next step for YOU is to
leave this technical note and get the technote STEALTH.TEC to resolve
the STealth conflict. You no longer need this technote!

The STEALTH.TEC technical note is available:

1) On Compuserve [GO QUARTERDECK, Library 1]. Download STEALT.ZIP.
2) On the Quarterdeck BBS [310-314-3227]. Download STEALTH.TEC.
3) On the Quarterdeck Q/FAX [310-314-3214]. Download FAX# 205 (Q/FAX
will automatically fax this back to your fax machine instantly!)
4) Call Quarterdeck Technical Support [310-392-9701] and we will gladly
fax/mail it to you.

(STEP 5)

CONFIGURE WINDOWS TO AVOID CONFLICTS WITH QEMM
----------------------------------------------

You are having problems with Windows 3 - Enhanced mode. Windows 3 has several
configuration files which it loads at startup. We can modify one of these
startup files, SYSTEM.INI, to instruct Windows not to conflict with QEMM.

The SYSTEM.INI file is at least 60 lines long and is broken up into sections
by brackets [ ]. Add OR modify the following three parameters to the
[386Enh] section of the SYSTEM.INI file (located in the WINDOWS directory):

EMMEXCLUDE=A000-EFFF -->
VirtualHDirq=False -->----------------------|
SystemROMBreakPoint=False --> |
|
The following is an EXAMPLE listing of SYSTEM.INI: |
|
. |
. |
. |
mouse.drv=Logitech serial mouse |
display.drv=VGA |
system.drv=MS-DOS or PC-DOS System |
[386Enh] <---------------------------------|
systemrombreakpoint=false
ebios=*ebios
display=*vddvga
.
.
.

Save the SYSTEM.INI file.
Now run Windows 3 - Enhanced mode and try to re-create the problem.

??? If the problem still exists, go to STEP 6.
??? If the problem goes away, it has been solved. HAVE A GREAT DAY!!!!!

(STEP 6)

CREATE A CLEAN ENVIRONMENT FOR QEMM
-----------------------------------
To determine whether the Windows 3 problem is related to QEMM, you have to
remove all unnecessary lines from the CONFIG.SYS and AUTOEXEC.BAT files
(pertinent to the problem at hand) and then run Windows to see if the problem
still exists. First, you need to make back-up copies of your CONFIG.SYS and
AUTOEXEC.BAT files (which are located in the root directory) because we are
going to modify these files. To make the back-up copies of these files
perform the following 4 commands at the DOS prompt:

1) C:
2) CD\
3) COPY CONFIG.SYS CONFIG.OLD
4) COPY AUTOEXEC.BAT AUTOEXEC.OLD

Now, edit your CONFIG.SYS file so that only the lines that are ABSOLUTELY
necessary to re-create the Windows problem remain in the CONFIG.SYS file. You
need the QEMM386.SYS line and the FILES= line as a minimum, delete every other
line unless it is ABSOLUTELY needed to re-create the problem.

The following is an example CONFIG.SYS file for our example:

#1 DEVICE=C:\QEMM\QEMM386.SYS RAM AROM=C800-CBFF
2 DEVICE=C:\UTIL\CACHE.SYS
#3 FILES=25
4 BUFFERS=30
#5 DEVICE=C:\QEMM\LOADHI.SYS /R:2 C:\SCAN\SCANNER.SYS 256
6 DEVICE=C:\DOS\ANSI.SYS
7 DEVICE=C:\FAXING\FAX.SYS
#8 SHELL=C:\COMMAND.COM /P /E:768
#9 DEVICE=C:\QEMM\LOADHI.SYS /R:3 C:\NETW\NETWORK.SYS
10 STACKS=0,0

The # indicates lines which are ABSOLUTELY necessary to include in the
CONFIG.SYS file in order to re-create the problem. Let's take a look at why
(you may want to look at the Windows 3 example problem scenario located on the
first page of this Technote, again!):

line 1) We NEED the QEMM driver to re-create the problem
line 2) A disk cache IS NOT necessary to re-create the problem
line 3) We NEED to include the FILES= statement
line 4) The BUFFERS statement IS NOT needed
line 5) The scanner IS part of our problem
line 6) ANSI.SYS IS NOT needed to re-create the problem
line 7) The fax board has NOTHING to do with the problem
line 8) The SHELL= statement tells DOS where the command processor is
line 9) We NEED to log on to the network to run Windows
line 10) The Stacks statement IS NOT necessary

(if you are not sure if a line is absolutely necessary in YOUR CONFIG.SYS or
AUTOEXEC.BAT files, you might try deleting it!)

This leaves our CONFIG.SYS with:

DEVICE=C:\QEMM\QEMM386.SYS RAM AROM=C800-CBFF
FILES=25
DEVICE=C:\QEMM\LOADHI.SYS /R:2 C:\SCAN\SCANNER.SYS 256
SHELL=C:\COMMAND.COM /P /E:768
DEVICE=C:\QEMM\LOADHI.SYS /R:3 C:\NETW\NETWORK.SYS

Now, since the OPTIMIZE program was executed, some of the device drivers have
been loaded high and we have to make sure these drivers are loaded low. This
is because some device drivers behave incorrectly when loaded high. All we
have to do is remove the LOADHI.SYS (and the /R:x parameter if used) from
these lines.

DEVICE=C:\QEMM\LOADHI.SYS /R:2 C:\SCAN\SCANNER.SYS 256
<------delete--------->
DEVICE=C:\SCAN\SCANNER.SYS 256

This leaves our CONFIG.SYS with:
DEVICE=C:\QEMM\QEMM386.SYS RAM AROM=C800-CBFF
FILES=25
DEVICE=C:\SCAN\SCANNER.SYS 256
SHELL=C:\COMMAND.COM /P /E:768
DEVICE=C:\NETW\NETWORK.SYS

Modify the QEMM line to look EXACTLY as follows:

DEVICE=C:\QEMM\QEMM386.SYS X=A000-C7FF X=F000-FFFF NO NS NT NCF NOSH

DO NOT add the 'RAM' parameter to this line!

??? If you have a version of QEMM greater than 6.00 and are using the
STealth parameter (ST:M or ST:F), please DO NOT include this parameter
at this time. BUT make a mental note of it, as you will add this
parameter back to the QEMM386.SYS line in STEP 11. ALSO, you will want
to remove any STealth-related parameters at this time (you may not have
any of these): XST= , XSTI=, DBF=, FSTC, FRAME=.

If your QEMM386.SYS line previously contained a parameter to EXCLUDE an area
of memory such as EXCLUDE= or X= or AROM= or ARAM=, then you should also add
this parameter to the end of the QEMM386.SYS line. DO NOT add any INCLUDE= or
I= parameters, if you previously had any! In our example, we previously had
the AROM=C800-CBFF parameter. Adding this parameter to the above DEVICE line
will look like:

DEVICE=C:\QEMM\QEMM386.SYS X=A000-C7FF X=F000-FFFF NO NS NT NCF NOSH
AROM=C800-CBFF
^
(Please note that the "AROM=" parameter is NOT on the next line,
but is on the same line immediately after "NOSH ". Many editors
will allow wrap-around of the same line)

and boost the FILES= to at least 40

The final CONFIG.SYS looks like:

DEVICE=C:\QEMM\QEMM386.SYS X=A000-C7FF X=F000-FFFF NO NS NT NCF NOSH
AROM=C800-CBFF
FILES=40
DEVICE=C:\SCAN\SCANNER.SYS 256
SHELL=C:\COMMAND.COM /P /E:768
DEVICE=C:\NETW\NETWORK.SYS

(Your CONFIG.SYS may only need the QEMM386.SYS and FILES=40 line. Don't worry
if your CONFIG.SYS isn't 5 lines long.)

Save the CONFIG.SYS and let's modify your AUTOEXEC.BAT file. The only lines
which we need to keep are the PROMPT and PATH statements.

The following is an example AUTOEXEC.BAT file for our example:

1 ECHO OFF
#2 PATH C:\;C:\DOS;C:\UTILS;C:\EDITOR;F:\WINDOWS;
3 C:\QEMM\LOADHI C:\UTIL\FASTKEYB
#4 PROMPT $P$G
#5 C:\QEMM\LOADHI /R:1 C:\NETW\LOGIN
6 SET TEMP=F:\WINDOWS\TEMP
7 FAXSETUP 125

The # indicates lines which are absolutely necessary to re-create the problem.
Here's why:

Line 1) The ECHO statement IS NOT necessary
Line 2) We NEED the PATH statement
Line 3) Keyboard accelerator IS NOT needed
Line 4) Prompt statement is for your convenience
Line 5) We NEED to access the network
Line 6) This SET statement IS NOT necessary
Line 7) The FAX board has NOTHING to do with our problem

This leaves our AUTOEXEC.BAT as:
PATH C:\;C:\DOS;C:\UTILS;C:\EDITOR;F:\WINDOWS;
PROMPT $P$G
C:\QEMM\LOADHI /R:1 C:\NETW\LOGIN

Now, since we have run the OPTIMIZE program, some of our device drivers have
been loaded high and we have to make sure these drivers are loaded low. All
we have to do is remove the LOADHI (and the /R:x parameter if used) from these
lines.

C:\QEMM\LOADHI /R:1 C:\NETW\LOGIN
<----delete------->

C:\NETW\LOGIN

This leaves our final AUTOEXEC.BAT with:

PATH C:\;C:\DOS;C:\UTILS;C:\EDITOR;F:\WINDOWS;
PROMPT $P$G
C:\NETW\LOGIN

(Your AUTOEXEC.BAT may only need the PATH and PROMPT lines. Don't worry that
your AUTOEXEC.BAT isn't 3 or more lines long)

Save the AUTOEXEC.BAT file.

Now reboot your machine and try to re-create the problem in Windows.

??? If the problem still exists, go to STEP 7.
??? If the problem goes away, go to STEP 9.

(STEP 7)

USE THE MICROSOFT DRIVERS INSTEAD OF QEMM-386
---------------------------------------------

Since the problem still exists using a clean environment for QEMM, then we
have to determine whether the problem is caused by QEMM or is caused by
Windows 3. We will now modify your CONFIG.SYS to use the Microsoft drivers
instead of QEMM and try to re-create the problem. First, make a back-up copy
of the "clean environment" version of CONFIG.SYS file by entering the
following 3 commands at the DOS prompt:

1) C:
2) CD\
3) COPY CONFIG.SYS CONFIG.Q

We will attempt to re-create the problem by using the Microsoft drivers,
HIMEM.SYS and EMM386.SYS (EMM386.EXE if you are using DOS 5.0), which, when
loaded together, are similar to the Extended and Expanded memory features of
QEMM.

First, you must find where these files are located on your hard-disk (They are
most likely found in the C:\WINDOWS, C:\DOS, C:\ directories). Now, edit the
CONFIG.SYS and replace these two drivers for the QEMM386.SYS driver (ASSUME
that HIMEM.SYS is in the root directory and EMM386.SYS is in the DOS
directory).

DEVICE=C:\HIMEM.SYS
DEVICE=C:\DOS\EMM386.SYS ON (use EMM386.EXE if you are using DOS 5)
FILES=40
DEVICE=C:\SCAN\SCANNER.SYS 256
SHELL=C:\COMMAND.COM /P /E:768
DEVICE=C:\NETW\NETWORK.SYS

Save CONFIG.SYS, reboot, and try to re-create the problem in Windows.

??? If the problem still exists, then we have determined that QEMM is not
responsible for the problems you are having in Windows 3. The next
STEP would be for you to consult your Windows documentation or contact
Microsoft Windows Technical Support at (206) 637-7098 or contact the
makers of the resident program or driver which is giving you problems
in Windows.

??? If the problem goes away, go to STEP 8.

(STEP 8)

CONFIGURE QEMM-386 SIMILARLY TO THE MICROSOFT DRIVERS
-----------------------------------------------------

We want to find out what Microsoft's drivers are doing to make Windows work
properly so that we can configure QEMM to emulate the Microsoft drivers. We
must use the MANIFEST program to view what the Microsoft drivers are doing.

1) Exit Windows 3 or Reboot your computer to get to the DOS prompt
2) C:\QEMM\MFT.EXE [type this at the DOS prompt to start MANIFEST]

Hit the DOWN-ARROW key once (this will give you the "First Meg/Overview"
screen). The box in the center of the screen will look as follows:

You will see a screen similar to this:

Memory Area Size Description
0000 - 003F 1K Interrupt Area
0040 - 004F 0.3K BIOS Data Area
0050 - 006F 0.5K System Data
0070 - 0FB0 61K DOS
0FB1 - 21F8 73K Program Area
21F9 - 9FFF 504K [Available]
Conventional memory ends at 640K
A000 - AFFF 64K VGA Graphics
B000 - B7FF 32K Unused
B800 - BFFF 32K VGA Text
C000 - C7FF 32K Video ROM
C800 - CFFF 32K Unused
D000 - DFFF 64K Page Frame <----------------------------|
E000 - EFFF 64K Unused |
F000 - FFFF 64K System ROM |
|
|
Look for the Page Frame, we must use the QEMM parameter FRAME= ------|
to emulate where the Page Frame is located when using the Microsoft drivers.
(Notice that the Page Frame above starts at D000.)

Hit the ESCAPE key twice to exit MANIFEST and perform the following 4 commands
at the DOS prompt:
1) C:
2) CD\
3) RENAME CONFIG.SYS CONFIG.M [Save the CONFIG.SYS w/Microsoft drivers]
4) COPY CONFIG.Q CONFIG.SYS [Bring back the STEP-7 CONFIG.SYS ]

Add the following parameters to the end of the QEMM386.SYS line of your
CONFIG.SYS file:

X=0000-3FFF NX NR NRH NOVDS FRAME=XXXX
^^^^
(XXXX is the starting memory area of the Page Frame when using the
Microsoft drivers on your machine. In this EXAMPLE, FRAME=D000)

The QEMM386.SYS line for this EXAMPLE now looks like:

DEVICE=C:\QEMM\QEMM386.SYS X=A000-C7FF X=F000-FFFF NO NS NT NCF NOSH
AROM=C800-CBFF X=0000-3FFF NX NR NRH NOVDS FRAME=D000

Reboot and try to re-create the problem in Windows.

??? If the problem still exists , then go to STEP D.
??? If the problem goes away, then go to STEP 9.

(STEP 9)

CREATING HIGH RAM FOR QEMM
--------------------------

We have properly configured QEMM to work with Windows without High RAM. We
must add the RAM parameter to end of the QEMM386.SYS line in your CONFIG.SYS
to create High RAM. Edit your CONFIG.SYS file and add RAM to the end of the
QEMM386.SYS line (DEVICE=C:\QEMM\QEMM386.SYS ... RAM).

Reboot your machine and try to re-create the problem in Windows.

??? If the problem re-occurs, then go to STEP 10.

??? If the problem does not occur, then proceed below:

In STEP 5, we added the following parameters to the QEMM386.SYS line: X=A000-
C7FF X=F000-FFFF NO NS NT NCF NOSH. We will attempt to recover some/all of
the HIGH-Ram which we eXcluded. Edit the DEVICE=C:\QEMM\QEMM386.SYS... line
of the CONFIG.SYS file and delete (ONE parameter AT A TIME) the following 3
parameters: X=A000-C7FF, X=F000-FFFF, NCF. If removing the X=A000-C7FF
parameter does not cause the problem to re-occur, then you don't need this
parameter. However if the problem does re-occur, then the parameter needs to
be kept. Try this for the other 2 parameters!

??? If the problem still doesn't occur and you WERE using the STealth
feature (ST:M or ST:F) from QEMM version 6.00 or greater, then go to
STEP 10.
??? If the problem still doesn't occur and you WERE NOT using the STealth
feature (ST:M or ST:F) from QEMM version 6.00 or greater, then go to
STEP E.

(STEP 10)

ELIMINATING HIGH-RAM CONFLICTS
------------------------------

It appears that there is a conflict between one of your adapters and QEMM.
QEMM is not recognizing that your adapter is there and QEMM is mapping memory
on top of the adapter memory. We must exclude all High RAM areas to test this
hypothesis and if indeed this is the case, we will systematically narrow down
what area really needs to be excluded!

1) C:\QEMM\MFT.EXE [type this at the DOS prompt to start MANIFEST]

Hit the DOWN-ARROW key once (this will give you the "First Meg/Overview"
screen). The box in the center of the screen will look as follows:

You will see a screen similar to this:

Memory Area Size Description
0000 - 003F 1K Interrupt Area
0040 - 004F 0.3K BIOS Data Area
0050 - 006F 0.5K System Data
0070 - 0FB0 61K DOS
0FB1 - 21F8 73K Program Area
21F9 - 9FFF 504K [Available]
Conventional memory ends at 640K
A000 - AFFF 64K VGA Graphics
B000 - B7FF 32K Unused
B800 - BFFF 32K VGA Text
C000 - C7FF 32K Video ROM
C800 - CFFF 32K High RAM <------------|
D000 - DFFF 64K Page Frame |
E000 - EFFF 64K High RAM <------------|
F000 - FFFF 64K System ROM |
|
|
We want to eXclude all High RAM areas! ----------|

We do this by using the EXCLUDE= (X= for short) parameter to QEMM. For this
example, we have two High RAM areas to exclude: from C800-CFFF and E000-EFFF.
The corresponding parameters to ADD to end of the QEMM386.SYS line in the
CONFIG.SYS file would be:

X=C800-CFFF X=E000-EFFF

Our example QEMM386.SYS line now looks like:
DEVICE=C:\QEMM\QEMM386.SYS ... RAM X=C800-CFFF X=E000-EFFF

Add as many X= parameters as needed to your CONFIG.SYS to exclude as many High
RAM areas that your machine has.

- - - - -
Also consider the following:

Do you have a SCSI hard-disk controller and/or a bus-mastering device?
If so, perform the following:

Locate the DOS driver SMARTDRV.SYS (or SMARTDRV.EXE if you have Windows 3.1;
you may use it in the same manner as SMARTDRV.SYS; it could be in your C:\DOS,
C:\WINDOWS, C:\ directory) and add the following line to your CONFIG.SYS file:

DEVICE=C:\WINDOWS\SMARTDRV.SYS 256 256

or
DEVICE=C:\WINDOWS\SMARTDRV.EXE 256 256
- - - - -

reboot your machine and try to re-create the problem in Windows.

??? If the problem occurs, then go to STEP D.

??? If the problem goes away, then we know there was a memory conflict and
we should now try to narrow down which address range in High RAM has
been causing the conflict. This will allow you to get back as much
High RAM as possible!

Usually when there is a conflict in memory, there is a 16K area that needs to
be excluded and we should now narrow down the eXclusion of High-RAM areas in
question.

EXAMPLE: We have excluded C800-CFFF which is a 32K area and E000-EFFF which
is a 64K area. These numbers are in hexadecimal (base 16) and may confuse
you! (You can access a technical note on hexadecimal numbers by calling our
Q/FAX line @ 310-314-3214 to download technical-note number 190 to your own
fax machine) These 2 areas comprise of 6 different 16K areas (C800-CBFF, CC00-
CFFF, E000-E3FF, E400-E7FF, E800-EBFF, EC00-EFFF). To narrow down the area,
we would use the X= parameter, trying all six combination, one at a time!
More than likely, five out of the six combinations will cause the problem to
occur, but one out of the six will resolve the problem.

??? When you have determined which area needed to be excluded, and you WERE
using the STealth feature (ST:M or ST:F) from QEMM version 6.00 or
greater, then go to STEP 11.

??? When you have determined which area needed to be excluded, and you WERE
NOT using the STealth feature (ST:M or ST:F) from QEMM version 6.00 or
greater, then go to STEP E.

(STEP 11)

ADDING THE STEALTH PARAMETER BACK
---------------------------------

We have properly configured QEMM to work with Windows 3 with High RAM. We
must now add the STealth (and any STealth-related) parameter to the end of the
QEMM386.SYS line in your CONFIG.SYS to enable STealth. Edit your CONFIG.SYS
file and add ST:M or ST:F (and any STealth-related parameter that was
ORIGINALLY on your QEMM386.SYS line) to the end of the QEMM386.SYS line:

DEVICE=C:\QEMM\QEMM386.SYS ... RAM ST:x [other STealth parameters???].

Reboot your machine and try to re-create the problem in Windows.

??? If the problem still doesn't occur, then go to STEP E.

??? If the problem does recur, then your Windows 3 problem is due to a
conflict with QEMM's STealth feature. NOW, the next step FOR YOU is to
leave this technical note (for now) and get the technote STEALTH.TEC to
resolve the STealth conflict.

The STEALTH.TEC technical-note is available:

1) On Compuserve [GO QUARTERDECK, Library 1]. Download STEALT.ZIP.
2) On the Quarterdeck BBS [310-314-3227]. Download STEALTH.TEC.
3) On the Quarterdeck Q/FAX [310-314-3214]. Download FAX# 205 ( Q/FAX will
automatically fax this back to your fax machine instantly!).
4) Call Quarterdeck Technical Support [310-392-2701] & we will gladly
fax/mail it to you.

Once you have resolved the STealth-related problem with the current
CONFIG.SYS, then go to STEP E.
------------------------------------------------------------------------

(STEP - A)

You have an older version of QEMM-386 which does not support Windows 3 or DOS
5 and may contact the Quarterdeck Upgrade Department at (800) 354-3222 or
(310) 314-3222 for upgrade requests. Please note that we will upgrade your
QEMM-386 to the most recent version ONLY if you have already registered your
product!

(STEP - B)

Standard mode is not supported for Windows 3.0a with QEMM-386 version 5.11;
you may contact the Quarterdeck Upgrade Department at (800) 354-3222 or (310)
314-3222 for upgrade requests. HOWEVER, we do have a patch called WIN300A.PAT
which will modify your existing QEMM-386 files to fix the problem (WIN300A.PAT
can be accessed on our BBS [310-314-3227], on Compuserve [GO QUARTERDECK,
Library 1] as WIN30A.PAT, or we can fax/mail you this patch when you call
Quarterdeck technical support).

(STEP - C)

You have QEMM version 6.00 and there is a known conflict with QEMM and Windows
3 when either: 1) you are using an application in Windows which uses EMS
(expanded memory) or 2) you are loading a device driver or TSR which accesses
EMS before entering Windows.

Under these circumstances, you will need to upgrade to a QEMM version of 6.01
or greater and may contact the Quarterdeck Upgrade Department at (800) 354-
3222 or (310) 314-3222 for upgrade requests.

If neither Windows nor any loaded drivers are accessing EMS, then upgrading
WILL NOT RESOLVE your Windows problem. If this is the case, please go back to
STEP 4 and continue with this technote!

PLEASE NOTE: If you are not sure if Windows or any loaded driver is accessing
EMS, do not automatically assume that upgrading will resolve your problem.
Follow the rest of this technote anyway (because if EMS is not causing the
problem, you will waste time upgrading and still have the Windows problem and
will still have to continue with this technote!)

(STEP - D)

The problem you are having requires further troubleshooting techniques and
investigation. Call our Technical Support line at (310) 392-9701 for further
assistance. When you call, please have available the following files
available:

Your original CONFIG.SYS and AUTOEXEC.BAT files
CONFIG.SYS (QEMM386.SYS and FILES=)
AUTOEXEC.BAT (PATH and PROMPT)
CONFIG.Q (only if you have gone thru STEP 7)
CONFIG.M (only if you have gone thru STEP 8)

(STEP - E)

CONGRATULATIONS, you have successfully configured QEMM-386 and Windows 3 to
work together! Enter the following 6 commands at the DOS prompt:

1) C:
2) CD\
3) RENAME AUTOEXEC.BAT AUTOEXEC.Q
4) COPY CONFIG.SYS CONFIG.Q
5) COPY CONFIG.OLD CONFIG.SYS [Bring back your original file]
6) COPY AUTOEXEC.OLD AUTOEXEC.BAT [Bring back your original file]

Edit the CONFIG.SYS file and replace the original QEMM386.SYS line with the
one you have created by using this technical note (now in CONFIG.Q) and make
sure FILES= to at least 40!


Reboot the machine and try to re-create the problem in Windows.

??? If the problem is still no longer occurring, the problem is solved.
HAVE A GREAT DAY!!!

??? If the problem now occurs, then we know that there is a command line
either in your CONFIG.SYS or AUTOEXEC.BAT that has been causing the
problem with Windows. To determine which file the command line is in,
we will bring back the AUTOEXEC.BAT (Path and Prompt) that we
previously created in STEP 6:

Enter the following 3 commands at the DOS prompt:

1) C:
2) CD\
3) COPY AUTOEXEC.Q AUTOEXEC.BAT

Reboot your machine and try to re-create the problem in Windows.

??? If the problem still exists, then we know that the command line which
is giving us problems is located in the CONFIG.SYS file and if the
problem goes away, the command line is in the original AUTOEXEC.BAT
file.

You will now need to delete command lines from either the CONFIG.SYS or
AUTOEXEC.BAT (depending on which file we determined was causing the conflict)
to find the single command line causing the conflict.

Once again, bring back your original AUTOEXEC.BAT:

1) COPY AUTOEXEC.OLD AUTOEXEC.BAT

Now you must systematically determine which command line is giving you
trouble! Try deleting one line at a time (if you have a long CONFIG.SYS or
AUTOEXEC.BAT file try deleting 2-3 lines at a time) until you find out which
line is causing the problem.

When you finally determine which line is causing the problem:

1) If the device driver or TSR is loaded into High RAM, use the procedure
in STEP 6 to load it low and see if this corrects the problem.
2) Read the manual or call the technical support of the product which you
are loading to determine where the problem might lie.
3) If a TSR or device driver has a parameter that tells it to load/use XMS
or EMS, then have it load/use conventional memory instead.
4) JUST GET RID OF THAT LINE!

************************************************************************
*This technical note may be copied and distributed freely as long as it*
*is distributed in its entirety and it is not distributed for profit. *
* Copyright (C) 1992 by Quarterdeck Office Systems *
************************ E N D O F F I L E *************************