Category : Alternate Operating Systems - Quarterdeck DesqView, CP/M, etc
Archive   : QMTEK601.ZIP
Filename : CONTACT.TEC

 
Output of file : CONTACT.TEC contained in archive : QMTEK601.ZIP

ID:CT Technical Support at QOS
Quarterdeck Technical Note #144
CONTACT.TEC (revised 06-28-90)
by Eric Wieling

This document is intended to assist Quarterdeck customers in
contacting Quarterdeck Office Systems Technical Support
Department.

Please note that this is the first version of this list. It
may contain errors or omissions. Quarterdeck Office Systems does
not take responsibility for any damages incidental or consequential
that may be caused by utilizing information contained in this
document.

Please send new information or corrections to this list via FAX
at +1 213-399-3802, addressed:

To : Eric Wieling, Quarterdeck Tech Support
Subj: QOS/ETS Update Information


Contact Addresses for Other Quarterdeck Departments
------- --------- --- ----- ----------- -----------

To contact the Quarterdeck Sales Department via telephone, call
+1 213-392-9851.

To contact the Quarterdeck Sales Department via FAX, send faxes
to +1 213-399-3802.

To contact the Quarterdeck Sales Department via US Mail, send
mail to:

Quarterdeck Office Systems
Sales Department
150 Pico Blvd
Santa Monica, CA 90405 USA

=============================================================

Contact Information for Quarterdeck Technical Support
------- ----------- --- ----------- --------- -------

US Mail
Quarterdeck Office Systems
Technical Support
150 Pico Blvd
Santa Monica, CA 90405 USA

Telephone
+1 213-392-9701 - Technical Support


Fax
+1 213-399-3802 - Technical Support

=============================================================

PUBLIC Message Forums for Quarterdeck Technical Support
------ ------- ------ --- ----------- --------- -------

In addition to the standard form of telephone/fax/letter
support, Quarterdeck offers another form of Tech Support -
Quarterdeck Office Systems/Electronic Technical Support
(QOS/ETS). The QOS/ETS program is a semi-formal Technical Support
program and is conducted through several online services.

Quarterdeck operates its own BBS for Tech Support. The
Quarterdeck BBS USA can be reached at 213-396-3904, 9600-8-N-1. The
Quarterdeck BBS has 2 Hayes V-series 9600 modems.

Please note that Quarterdeck reserves the right to discontinue
support on any or all of the computer systems/networks listed
below.

NOTE: All messages on the following electronic information
systems should remain PUBLIC. Methods of contacting Quarterdeck
Technical Support via PRIVATE E-mail is discussed later in this
document. Quarterdeck prefers that customers contact us via PUBLIC
message forums. This allows the sharing of technical support
questions and answers through the forum and helps other users who
may be experiencing similar problems.

Quarterdeck BBS
Public Message Forum ... echnical Support Message System

CompuServe - See our Technical Note for more information
Public Message Forum ... "GO PCVENB"

BIX - See our Technical Note for more information
Public Message Forum ... "JOIN DESQVIEW"

SmartNet - See our Technical Note for more information
Public Message Forum ... DESQview Conference

Please note that not all BBSes that are part of SmartNet carry
the DESQview Forum. The Sysop of each BBS decides which forums he
or she wishes to carry. If the Sysop of a particular BBS does not
carry the DESQview Forum, then you will be unable to contact
Quarterdeck via that BBS. However, many Sysops are willing to
carry forums if users request it.

=============================================================

E-Mail Addresses for Quarterdeck Technical Support
------ --------- --- ----------- --------- -------

NOTE: All E-mail on the following electronic information systems
should remain PRIVATE. Methods of contacting Quarterdeck Technical
Support via PUBLIC message forums are discussed earlier in this
document. Quarterdeck strongly recommends the use of PUBLIC
message forums for answering technical support questions. This
allows users to share their technical support problems with
other users that may be experiencing similar problems.

Quarterdeck BBS - 213-396-3904 (9600-8-N-1, Hayes V-Series)
Send E-Mail to ......... Sysop

CompuServe
Send E-Mail to ......... 76004,2310

BIX
Send E-Mail to ......... QOS.REP2

MCI Mail
Send E-Mail to ......... QUARTERDECK

Sound of Music BBS - 516-536-8723 (2400-8-N-1)
Send E-Mail to ......... Quarterdeck Tech

Copyright (C) 1991 by Quarterdeck Office Systems
* * * E N D O F F I L E * * *